Laura Koons
Pittston TWP,Pennsylvania
Summary
Efficient Administrative Assistant skilled in tackling administrative and customer service tasks in a fast-paced environment. I am well organized, up to any task and a real go getter in the work environment! I strive to do the best job that I can do and pride myself in the tasks to be completed. I am able to schedule, document, review and adapt to my work environment with ease and picking things up quickly is something I am happy to do. I have previous experience with LTL carriers, checking drivers in and out, and Echo Logistics. Previous experience with T-checks, fuel cards, LTL scheduling, BOL's. Proficient in Microsoft Word, excel and PowerPoint. WPM speed of 65.
Overview
15
15
years of professional experience
Work History
Drop Ship Customer Service
Keystone Automotive Operations
Exeter, PA
07.2020 - Current
- Resolved problems, improved operations and provided exceptional service.
- Worked with customers to understand needs and provide excellent service.
- Maintained excellent attendance record, consistently arriving to work on time.
- Handled 150+ contacts per day to address customer inquiries and concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Recorded account information to open new customer accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered excellent customer service, resulting in consistent 100% monitoring.
Shipping and Receiving Clerk
RC Moore
Pittston, Pennsylvania
11.2017 - 07.2020
- Handled high-volume paperwork and collaborated with warehouse to resolve invoicing and shipping problems
- Received incoming shipments, compared contents against bills
- Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping
- Maintained an organized work environment by processing all paperwork for incoming freight and outgoing freight
- Posted all inbound and outbound materials using the SAP system
- Handled customers with care taking calls, setting appointments and responding to customer emails
- Kept records of appointments and organized data on spreadsheets
- Managed 15 forklift operators with tasks to complete and orders to fill
- Answered approximately 30 emails and 40 calls per day pertaining to the warehouse
Cashier
Pilot
415 Route 315, Pittston PA
04.2015 - Current
- Operated a cash register for cash, check and credit card transactions, gather fuel receipts for diesel drivers
- Stocked and replenished merchandise according to store merchandising layouts
- Priced merchandise, stocked shelves and took inventory of supplies
- Cleaned and organized the store, including the checkout desk and displays
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Educated customers about the brand to incite excitement about the company’s mission and values
- Welcomed customers into the store and helped them locate items
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
School Bus Driver
Bartow County Schools
65 Gilreath Road, Cartersville GA
08.2010 - 05.2013
- Completed daily routes up to state code
- Was responsible for the care of children while on the school bus, including documenting paperwork and route information
Education
Certificate in Medical Billing & Coding - Medical Billing & Coding
Devry University
05.2018
Skills
- Shipping and receiving
- Clerical Support
- Composed and professional demeanor
- Resourceful and reliable worker
- Adept multi-tasker
- Office support (phones, faxing, filing)
- Excellent verbal communication
- Highly organized
- Self motivated and driven
- Close attention to detail
- Document drafting
- Data entry
- Excellent time management
- Proficient in MS Office
- Dependable and Responsible
- Materials transportation
Timeline
Drop Ship Customer Service
Keystone Automotive Operations
07.2020 - Current
Shipping and Receiving Clerk
RC Moore
11.2017 - 07.2020
Cashier
Pilot
04.2015 - Current
School Bus Driver
Bartow County Schools
08.2010 - 05.2013
Certificate in Medical Billing & Coding - Medical Billing & Coding
Devry University
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