Laura Kootstra
Hanford,CA
Summary
A seasoned Vice President with a proven track record at Foresight Risk Insurance, I excel in strategic planning and team leadership. Skilled in fostering robust relationships and spearheading business development, my approach has significantly enhanced client satisfaction and operational efficiency. Expert in critical thinking and mentoring, I drive results through innovative solutions and collaborative team dynamics.
Professional leader with executive experience ready to drive impactful change. Proven ability to implement strategic initiatives and enhance operational performance. Valued for collaborative team leadership and adaptability to evolving business needs.
Experienced with executive leadership and strategic planning. Utilizes innovative approaches to drive business growth and operational excellence. Track record of effective team collaboration and achieving results.
Multi-talented Senior Executive knowledgeable about sales, operations, and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Vice President
Foresight Risk Insurance
02.2022 - 08.2024
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Oversight of Third Party Administrators
- Development of Special Handling Instructions
- Negotiated rates with vendors
- Established vendor contracts
Director of Managed Care
Sedgwick Claims Management
09.2019 - 12.2021
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Established special handling instructions for our vendors and employers.
- Established preferred vendors with appropriate rates.
Manager of Managed Care
York Risk Services
01.2015 - 09.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Provided education and training to Nurse Case Managers
- Managed preferred vendors and ensured negotiated rates.
Owner of Managed Care
Advance UR and Advance Nurse Consultatants
10.2006 - 01.2015
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Ensured state regulations were met or exceeded.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Education
Associate of Science - Nursing
Fresno City College
Fresno, CA05-1997
Skills
- Team leadership
- Relationship building
- Decision-making
- Critical thinking
- Coaching and mentoring
- Complex Problem-solving
- Client relationship building
- Strategic planning
- Business development
- Results-driven
Certification
Medicare Set Aside Consultant
Certified Life Care Planner
Certified Case Manager
Timeline
Vice President
Foresight Risk Insurance
02.2022 - 08.2024
Director of Managed Care
Sedgwick Claims Management
09.2019 - 12.2021
Manager of Managed Care
York Risk Services
01.2015 - 09.2019
Owner of Managed Care
Advance UR and Advance Nurse Consultatants
10.2006 - 01.2015
Medicare Set Aside Consultant
Certified Life Care Planner
Certified Case Manager
Associate of Science - Nursing
Fresno City College
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