Laura Kosevich
Western Springs,IL
Summary
Customer service and a very strong work ethic are my greatest strengths. I am a quick learner and have a desire to be a part of a team that appreciates relationships. Through the years, I have learned how to multitask and it has become second nature. I am eager to broaden my knowledge and to offer my assistance to a cohesive team.
Overview
38
38
years of professional experience
Work History
Patient Coordinator/Insurance Billing Coordinator
Northwest Orthodontics
04.1994 - Current
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Promoted a culture of teamwork among clinic staff by offering assistance whenever needed and fostering open communication channels.
- Verified patient insurance eligibility and entered patient information into system.
- Trained new staff on filing, phone etiquette and other office duties.
Retail Sales Associate/Pharmacy Technician
Walgreens
01.1986 - 03.1994
- Greeted customers and helped with product questions, selections, and purchases.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Managed cash register after end of shift to balance and record accurate transactions.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education
West Leyden High School
Northlake, ILCustomer Service, Sales
Oakton Community College
Des Plaines, ILSkills
- Appointment Scheduling
- Attention to Detail
- Multitasking ability
- Customer Service
- Organizational Skills
- Relationship Building
- Creative Problem-Solving
- Verbal and written communication
- Goal Setting
- Filing and Recordkeeping
- Articulate Communication
- New Hire Training
- Inventory Management
- Strategic Planning
- Administrative and Office Support
- Insurance Authorizations
- Conflict Resolution
- Insurance Forms Processing
- Medical Billing
Timeline
Patient Coordinator/Insurance Billing Coordinator
Northwest Orthodontics
04.1994 - Current
Retail Sales Associate/Pharmacy Technician
Walgreens
01.1986 - 03.1994
West Leyden High School
Customer Service, Sales
Oakton Community College