Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Laura Kretz

Sebring,FL

Summary

Veteran Billing Manager focused on team efficiency and producing high-quality work. Excellent collaborator and relationship-builder familiar with compliance and documentation requirements. Enthusiastic about taking billing operations to the next level through proactive leadership and skilled problem solving.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Billing Operations Manager

Compassion First Healthcare
02.2022 - Current
  • Reviewed billing problems, researched issues, and resolved concerns.
  • Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
  • Worked with customers to develop payment plans and bring accounts current.
  • Trained and mentored staff on procedures, compliance requirements, and collections techniques.
  • Performed testing for billing modules, enhancing new functionality and process improvements.
  • Interacted well with customers to build connections and nurture relationships.
  • Conducted performance reviews and implemented improvement plans.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Practice Administrator

Diana Carr The Hand And Shoulder Specialist, LLC
10.2013 - Current
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Supervised team of twenty-five office personnel.
  • Developed and implemented strategies to improve patient access, satisfaction and care quality.
  • Consulted with healthcare professionals on business decisions.
  • Ordered all office supplies and kept check on inventory levels.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Developed policies and procedures for effective practice management.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.

Practice Administrator

Hurricane Orthopedics
08.2006 - Current
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Supervised team of twenty-five office personnel.
  • Provided supervision and management to team of support personnel.
  • Oversaw accounting, budgeting, and financial reporting.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Addressed and remedied all patient or team member issues.
  • Developed and implemented strategies to improve patient access, satisfaction and care quality.
  • Ordered all office supplies and kept check on inventory levels.
  • Developed close working relationships with front office and back office staff.
  • Consulted with healthcare professionals on business decisions.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Trained interns and newly hired team members on office procedures and computer system.
  • Developed policies and procedures for effective practice management.
  • Created and implemented organizational policies and procedures.
  • Communicated closely with patients, ensuring medical information was kept private.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.

Education

High School Diploma -

James Madison High School
Dallas, TX
01.2003

Skills

  • Operations Monitoring
  • Financial Oversight
  • Revenue Generation
  • Performance Improvement
  • Customer Retention
  • Employee Development

Certification

  • Medical Office Billing, James Madison Technical School - 2006

Timeline

Billing Operations Manager

Compassion First Healthcare
02.2022 - Current

Practice Administrator

Diana Carr The Hand And Shoulder Specialist, LLC
10.2013 - Current

Practice Administrator

Hurricane Orthopedics
08.2006 - Current

High School Diploma -

James Madison High School

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Laura Kretz