Summary
Overview
Work History
Education
Skills
Timeline
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Laura Kurt

Kaneohe

Summary

Dynamic professional with a proven track record at Kualoa Ranch, excelling in customer service and Microsoft Office Suite. Expert in elevating guest experiences through critical thinking and innovative problem resolution, achieving a significant improvement in visitor satisfaction. Skilled in fostering team development and enhancing service standards through effective communication and technical support.

Overview

5
5
years of professional experience

Work History

Tour Guide

Kualoa Ranch
12.2021 - 01.2025
  • Adapted itineraries to accommodate unexpected changes for enhanced visitor satisfaction.
  • Engaged diverse groups by providing informative and entertaining tours.
  • Explored cultural significance to enrich overall tour experience for guests.
  • Monitored conditions to adapt tours for optimal safety and enjoyment.
  • Built personal relationships with guests to promote positive experiences.
  • Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.

Front Desk Associate

Massage Envy
12.2019 - 12.2021
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Performed basic daily bookkeeping tasks.
  • Resolved guest issues effectively, ensuring a positive customer experience.

Education

Business - Business Accountancy

Fanshawe College
London, Ontario Canada
04-2012

High School Diploma -

Bluevale Collegiate
Ontario, Canada
05-2010

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Client relations
  • Professional telephone demeanor
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Call management
  • Paperwork processing
  • Appointment scheduling
  • Team development
  • Microsoft Office Suite
  • Microsoft PowerPoint
  • Data collection
  • Technical support
  • Quality control
  • Live chat support
  • Reading comprehension
  • Account management
  • Account updating
  • Recordkeeping strengths
  • Service standard compliance
  • Document control

Timeline

Tour Guide

Kualoa Ranch
12.2021 - 01.2025

Front Desk Associate

Massage Envy
12.2019 - 12.2021

Business - Business Accountancy

Fanshawe College

High School Diploma -

Bluevale Collegiate

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Laura Kurt