Summary
Overview
Work History
Education
Skills
Animal enthusiast, Able and willing to learn new things. Familiar with equipment.
Timeline
Generic

Laura Lacy

Winnemucca,NV

Summary

Reliable Rural Mail Carrier with efficiency when meeting deadlines and covering great distances in all weather conditions. Gregarious employee with neighborly mannerisms and enduring commitment to customer service in accordance with company objectives. Resourceful problem solver with self-reliance in logistically complex delivery routes.

Overview

33
33
years of professional experience

Work History

Mail Carrier

Weber Trucking
03.2020 - Current
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Handled mail and packages with care to prevent damage during delivery.
  • Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Followed safety protocols and regulations while driving, upholding professional service reputation.
  • Resolved complaints calmly and professionally to maintain customer satisfaction.
  • Sorted mail according to order of address appearance for easy access in field.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Observed traffic and safety regulations for safe transport and delivery of mail.

Veterinary Assistant

Zimmerman Veterinary Clinic
03.1997 - 05.2015
  • Provided customer support to clients, answering questions and addressing concerns. Managed over 50 clients a day in person on phone or by email.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
  • Assisted senior staff with blood analyses and physical assessments.
  • Restrained animals for examination and treatment.
  • Assisted in examination and treatment of animals in veterinary clinic.
  • Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
  • Followed safety protocols for handling animals.
  • Prepared animals for surgical procedures.
  • Administered injections, oral medications and topically applied medications prescribed by veterinarian.
  • Educated clients on post-surgical care and nutrition.
  • Collected and prepared specimens and samples for outside laboratory analysis.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Observed animals for signs of distress or illness.

Ranch Hand

T Quarter Circle Ranch
04.1990 - 10.2000
  • Herded livestock using horses or ranch ATVs.
  • Moved livestock by herding animals to different ranch locations to avoid pasture damage.
  • Reported any property damage or concerns to supervisors and completed requested services to resolve.
  • Maintained safety when using equipment and tools by following established precautions.
  • Observed animals and notified supervisor of signs of illness.
  • Rotated animals between grazing areas to provide enough access to food.
  • Branded and tagged livestock for proper identification and security when lost and stolen

Education

Equine Management

Lamar Community College
Lamar, CO

Skills

  • Device Scanning
  • Serve Customers
  • High-Priority Mail
  • Training Junior Team Members
  • Customer Satisfaction
  • Local Area Route Knowledge
  • Compliance Requirements
  • Mileage Documentation
  • Collect Packages
  • Mail-Sorting and Delivery Sequence
  • Client Support
  • Routing Accuracy

Animal enthusiast, Able and willing to learn new things. Familiar with equipment.

Have worked with animals my entire life. Training horses,dogs and care of a variety of animals personally and at work. I have had to learn a variety of different skills in my work experience. This includes handling and management of not only animals but also of the work place. This included ordering products, customer service, billing and follow up of clients. Answering all related questions. The responsibilities also included running blood and xray, ultra sound equipment as well as tractors. backhoes, fork lifts.

Timeline

Mail Carrier

Weber Trucking
03.2020 - Current

Veterinary Assistant

Zimmerman Veterinary Clinic
03.1997 - 05.2015

Ranch Hand

T Quarter Circle Ranch
04.1990 - 10.2000

Equine Management

Lamar Community College

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Laura Lacy