Hi, I’m
Laura Lahmann
Chicago,IL
Summary
Skilled bar and restaurant professional with over 25 years of industry experience serving, bartending and training staff looking for an opportunity for career elevation.
Overview
25
years of professional experience
Work History
The Bongo Room
Server and Fill in Floor Manager
07.2018 - 03.2024
Job overview
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Fireside Restaurant & LoungeChicago, IL
Cocktail Waitress, Bartender, Trainer, Fill in Floor Manager
10.2006 - 05.2018
Job overview
- Providing friendly and attentive customer service to all guests in high volume restaurant. Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Knowledge of basic cocktails, spirits, and craft beer. Fireside proudly serves 9 rotating craft beer selections, 5 permanent drafts, 88 bottled beers, and fully stocked bar with seasonal cocktail list.
- Memorized extensive menu and all of its ingredients in order to account for guests specific dietary needs.
- Maintained clean, organized, and well stocked bar/restaurant. Completed both closing and opening duties of restaurant and bar.
- Collecting and processing payments accurately as well as balancing cash register.
- Trained new staff in accordance with company policies and procedures.
- Set up for and catered parties and events for up to 150 people.
- Basset and food handler certified.
Education
Richmond High School, Richmond, IN
High School Diploma
1998
Skills
- Re-working food menu accounting simultaneously for seasonality of vegetables, marketability of ingredients, versatility of consumer diet, flavor profiles, nutritional values, kitchen efficiency, and food costs
- Utilizing that exact same method in order to redo seasonal cocktail menu
- Cultivating trust, loyalty, and staff investment through leadership and team building activities
- Create ambience through both music and interior design
- Market any food or event through multiple methods designed to draw attention of consumers By using different methods daily and repeating that method weekly quickly assess which is most effective for clientele
- Utilize Psychology to detect employee strengths and weaknesses in order to enhance engagement, teach and train as well as discipline staff
- Create efficiency and organization of POS, work spaces and training programs
- Quickly assess customer wants and needs in order to fill in blanks of establishment remedying common customer complaints
References
Annie Cathcart.Floor Manager, bartender and event coordinator at Fireside restaurant and Lounge. 1(773)616-9790
Abe Litberg. Bar manager. Fireside restaurant and Lounge.1(773)733-9671
Timeline
Server and Fill in Floor Manager
The Bongo Room
07.2018 - 03.2024
Cocktail Waitress, Bartender, Trainer, Fill in Floor Manager
Fireside Restaurant & Lounge
10.2006 - 05.2018
Richmond High School
High School Diploma
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