Laura Lam
Wesley Chapel
Summary
Enthusiastic and dedicated registered nurse with a calm disposition, crisis management skills, extensive experience in customer service. Bilingual; fluent in English and Spanish. Interested in a position at hillside health and rehab.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Clinical Experience
AdventHealth
Wesley Chapel
09.2022 - Current
- Monitored vital signs, administered injections, and provided assistance with medical procedures.
- Assessed and prepared patients for procedures, performing initial and ongoing patient assessments.
- Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
- Monitored and managed various treatment and care interventions.
- Advocated for patients by supporting and respecting basic rights, values, and beliefs.
- Worked effectively in team environments to make the workplace more productive.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Developed and implemented strategic plans to achieve company objectives.
- Implemented quality control measures to uphold company standards.
- Ensured compliance with industry regulations and company policies.
Customer Service Professional
Beauty School of America
North Miami
01.2014 - 12.2015
- Answer 40-50 client calls per day in a professional manner and utilize excellent customer service
- Assist in translation of English/Spanish for clients
- Resolve customer concerns and rectify any issues
- Train new customer service professionals and utilize leadership skills in their onboarding process
- Recognized for 'Highest Customer Satisfaction Rate' with 95% score
Hair stylist assistant and hair salon customer service
Beauty Expression Salon
North Bay Village
09.2012 - 12.2013
- Provide excellent service while multi-tasking to ensure the best possible customer experience
- Trained to assist multiple hair stylist to ensure that each team member is supported
Education
Associate of Science - Professional Nursing
Rasmussen University
Tampa, Florida06.2020
Cosmetology -
Beauty School of America
North Miami, Florida10.2014
Skills
- Patient assessment
- Vital signs monitoring
- Chart updating
- Team collaboration
- Bilingual communication
- Problem solving
- Conflict resolution
- Customer service
- Regulatory compliance
- Quality control
Certification
- FL State Board of Nursing RN Licensure, 06/01/22
- CPR / BLS Certified, 08/2016-Present
- Cosmetology licensure, 2015-Present
Timeline
Clinical Experience
AdventHealth
09.2022 - Current
Customer Service Professional
Beauty School of America
01.2014 - 12.2015
Hair stylist assistant and hair salon customer service
Beauty Expression Salon
09.2012 - 12.2013
Associate of Science - Professional Nursing
Rasmussen University
Cosmetology -
Beauty School of America