Laura Lamah-Rodriguez
Colorado Springs,CO
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Trasnport
Serenity Transfers
02.2024 - Current
- Provided personal assistance, emotional support and personal care to clients.
- Drove company vehicles to transport remains to funeral homes.
- Transported deceased to funeral home.
- Maintained cleanliness in the vehicle and equipment.
Host Home Provider
Kaaum Enterprises
09.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to and from medical appointments with safety and efficiency.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Laborer
Gabriel Lamah LLC
01.2021 - 09.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Inspected tools and equipment to maintain safety and efficiency.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Provided labor support to carpenters, masons and other skilled trades.
- Assisted in digging, trenching and backfilling trenches and foundations.
Customer Service Representative
Informa/HDI
04.2018 - 12.2021
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained staff on operating procedures and company services.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
Wasson High School
Colorado Springs, CO05-2009
Skills
- Punctuality and reliability
- Calm demeanor
- Multi-task management
- Adaptability and flexibility
- Cash-handling procedures
- Exceptional customer support
- Active listening
- Conflict mediation
Certification
- Adult CPR/AED certification – American Red Cross.
- Direct Support Professional Certification (DSP) - National Alliance for Direct Support Professionals.
- Help Desk Analyst, Tier 1 Support Specialist - HDI.
Languages
Spanish
Limited Working
Timeline
Trasnport
Serenity Transfers
02.2024 - Current
Host Home Provider
Kaaum Enterprises
09.2022 - Current
Laborer
Gabriel Lamah LLC
01.2021 - 09.2022
Customer Service Representative
Informa/HDI
04.2018 - 12.2021
- Adult CPR/AED certification – American Red Cross.
- Direct Support Professional Certification (DSP) - National Alliance for Direct Support Professionals.
- Help Desk Analyst, Tier 1 Support Specialist - HDI.
High School Diploma -
Wasson High School
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