Laura Lamb

Serving as a remote Consultation Coordinator managing client communications and scheduling consultations for dog training services. I served as the primary point of contact for future clients, providing excellent customer service while ensuring effective coordination of trainers' schedules.

I used EMR to check in and schedule patients while managing the clinic's calendar. Answered phone calls promptly and directed accordingly. Maintained a clean and organized lobby area for the comfort of patients. Accurately performed data entry tasks for inventory, as well as social media marketing.

I brought a positive attitude to every shift and worked effectively with my colleagues to ensure the store was stocked and organized for our shoppers. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• 2018-2023- Focused solely on earning AA & BA degrees

I provided fresh coffee and food to our wonderful guests. Maintained a clean and organized workspace for optimal productivity and safety. Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.