Upbeat and empathetic, bringing compassionate approach to patient care and relationship building. Possesses strong communication skills and able to effectively coordinate with interdisciplinary teams. Dedicated to improving patient outcomes by ensuring comprehensive support. Hardworking and passionate, eager to secure a position and ready to help team achieve company goals.
Hi, I’m
Laura Lance
La Quinta,CA
Summary
Overview
8
years of professional experience
Work History
Value Options
Clinical Liaison
01.2007 - 01.2008
Job overview
- Cultivated productive relationships with referral sources, leading to increased admissions for those facilities.
- Developed strong rapport with community partners.
- Worked with clinics to schedule doctor visits and therapy sessions based upon the benefits available to them.
- Facilitated transitions of care for patients entering services, resulting in reduced anxiety and improved healing.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
- Engaged with patients to provide critical information.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Organized patient records and database to facilitate information storage and retrieval.
- Conducted assessments of patients' diagnoses, and treatment goals to determine eligibility for specific programs or services.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Resolved customer complaints.
Codac Behavioral Health Services Of Pima County
Case Manager
01.2002 - 01.2003
Job overview
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Coordinated essential services for clients, resulting in improved overall well-being and self-sufficiency.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Increased client satisfaction through diligent follow-up and personalized support.
- Conducted assessments to identify client needs, laying groundwork for effective case management.
- Enhanced team collaboration by attending regular case review meetings, promoting unified approach to client care.
La Frontera Behavioral Health
Behavioral Health Technician
01.2000 - 01.2002
Job overview
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Conducted client rounds to check on residents.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Searched resident belongings prior to and during stays.
- Performed client intake procedures according to internal standards for new admissions.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
- Facilitated group sessions, fostering a supportive environment for patients to share experiences and discuss coping strategies.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Maintained patient records, documenting changes in patient condition.
- Took and monitored vital signs, and managed patient behavior.
Education
Whittier CollegeWhittier
Bachelor of Arts from Psychology
05-1997
University Overview
Skills
- Patient intervention
- Clinical documentation
- Clinical assessment
- Excellent communication
- Relationship building
- Teamwork
- Punctual and hardworking
- Calm and effective under pressure
- Reliability
- Caring and empathetic
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Clinical Liaison
Value Options
01.2007 - 01.2008
Case Manager
Codac Behavioral Health Services Of Pima County
01.2002 - 01.2003
Behavioral Health Technician
La Frontera Behavioral Health
01.2000 - 01.2002
Whittier College
Bachelor of Arts from Psychology
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