Laura Landin
Tampa,FL
Summary
Dynamic and detail-oriented professional with extensive experience at State Farm, excelling in customer service and appointment scheduling. Proven ability to enhance client satisfaction through effective problem-solving and communication skills. Recognized for maintaining confidentiality and fostering strong team collaboration, ensuring a welcoming environment for all visitors. Bilingual, with a commitment to excellence.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
State Farm
10.2020 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Organized and maintained files and records to ensure up-to-date documentation.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Greeted visitors warmly, creating positive first impression of organization.
- Resolved customer problems and complaints.
- Collected Type payments, processed transactions and updated relevant records.
Sales Associate
MetroPCS Corporate Store
08.2015 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Education
Associate Of Business Administration - Finance
Keiser University
Tampa, FLHigh School Diploma -
Thomas Jefferson High School
Tampa, FL02.2018
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Data entry
- Problem-solving skills
- Team collaboration
- Appointment scheduling
- Verbal and written communication
- Office organization
- Filing
- Initiative-taking
- Complex Problem-solving
- Office administration
- Document management
- Skilled in software
- Multi-line telephone systems
- Word processing
- Decision-making
- Client communication
- Record keeping
- Data confidentiality
- Visitor registration
- Office supplies ordering
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
State Farm
10.2020 - Current
Sales Associate
MetroPCS Corporate Store
08.2015 - 08.2020
Associate Of Business Administration - Finance
Keiser University
High School Diploma -
Thomas Jefferson High School
Similar Profiles
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
Dedra ClayDedra Clay
Underwriting Service Assistant Team Resource at State FarmUnderwriting Service Assistant Team Resource at State Farm
Isaiah SkinnerIsaiah Skinner
Claims Adjuster at State FarmClaims Adjuster at State Farm
Dylan WhitneyDylan Whitney
Lead Landscaper at Sweet William Garden & DesignLead Landscaper at Sweet William Garden & Design