Laura Landin
Tampa,FL
Summary
Dynamic and detail-oriented professional with extensive experience at State Farm, excelling in customer service and appointment scheduling. Proven ability to enhance client satisfaction through effective problem-solving and communication skills. Recognized for maintaining confidentiality and fostering strong team collaboration, ensuring a welcoming environment for all visitors. Bilingual, with a commitment to excellence.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
State Farm
9724 N Armenia Ave Suite 200 Tampa Fl 33614
10.2020 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Organized and maintained files and records to ensure up-to-date documentation.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Greeted visitors warmly, creating positive first impression of organization.
- Resolved customer problems and complaints.
- Collected Type payments, processed transactions and updated relevant records.
Sales Associate
MetroPCS Corporate Store
3906 W Hillsborough Ave Tampa FL 33614
08.2015 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Education
Associate Of Business Administration - Finance
Keiser University
Tampa, FLHigh School Diploma -
Thomas Jefferson High School
Tampa, FL02.2018
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Data entry
- Problem-solving skills
- Team collaboration
- Appointment scheduling
- Verbal and written communication
- Office organization
- Filing
- Initiative-taking
- Complex Problem-solving
- Office administration
- Document management
- Skilled in software
- Multi-line telephone systems
- Word processing
- Decision-making
- Client communication
- Record keeping
- Data confidentiality
- Visitor registration
- Office supplies ordering
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
State Farm
10.2020 - Current
Sales Associate
MetroPCS Corporate Store
08.2015 - 08.2020
Associate Of Business Administration - Finance
Keiser University
High School Diploma -
Thomas Jefferson High School