Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Laura Landry

West Newbury,MA

Summary

Dynamic professional with extensive experience in customer service and membership management at Adelynrood Retreat & Conference Center. Proven ability to enhance member engagement and resolve issues effectively. Skilled in database management and training, with a strong focus on achieving high customer satisfaction and operational efficiency.

Overview

16
16
years of professional experience

Work History

Reservations and Membership Coordinator

Adelynrood Retreat & Conference Center
Byfield, Massachusetts
06.2022 - Current
  • Coordinated membership enrollment processes and maintained accurate records.
  • Facilitated communication between members and organizational leadership.
  • Managed membership database and updated member information regularly.
  • Trained new volunteers and staff on membership policies and procedures effectively.
  • Created detailed reports of membership activity for senior management review.
  • Managed the maintenance of member records, including contact information updates.
  • Collected deposits or payments and arranged for billing.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Conferred with customers by telephone, email or in person.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.

Quotes / Rebate Coordinator

Mersen
Newburyport, MA
05.2019 - 06.2021
  • Monitor budget very closely so that projects remain on target and profitable.
  • Coordinate team meetings, conference calls with vendor partners and internal partners such as Client Operations and Finance
  • Used pricing guidelines and multipliers to give accurate pricing for products including international exchange rates.
  • Assist in sales analysis of customer base as necessary.
  • Manage the quoting activity within our supplier base
  • Utilized JD Edwards as well as extensive Excel

Caregiver – Caregiver for Family Member

Home Care
08.2018 - 05.2019
  • Provided in-home care for ill family member to ensure comfort and safety.
  • Scheduled medical appointments to facilitate timely healthcare access.
  • Managed insurance and financial responsibilities to maintain fiscal stability.
  • Coordinated estate legal matters to ensure compliance with regulations.

Front Desk – Office Assistant

ASHWORTH BY THE SEA
Hampton Beach, NH
02.2017 - 08.2018
  • Answered and processed all guest inquiries, requests, and concerns effectively.
  • Followed up with guests to confirm resolution of their issues and satisfaction.
  • Coordinated with Housekeeping to monitor room readiness for check-in and address guest needs.
  • Processed diverse payment types, generated daily reports, and ensured accuracy of special requests.
  • Balanced receipts and submitted them in accordance with accounting specifications.
  • Verified third-party reservations to guarantee accurate guest accommodations.

Front End Lead – Part time

KMART - SEARS HOLDINGS
Newburyport, MA
10.2013 - 02.2017
  • Supervised cashiers and associates to enhance service efficiency.
  • Assisted customers to create enjoyable shopping experiences.
  • Operated and maintained registers for optimal performance.
  • Scheduled staff based on needs and availability.
  • Troubleshot operational issues to minimize disruptions.

Sales Support / Customer Relations - Temporary position

Capsule Tech
Andover, MA
05.2015 - 10.2015
  • Maintained communication and customer service and was effectively the point of contact for customers
  • Assisted sales reps in booking calls and/or meetings.
  • Handled smaller orders taking and processing around cable, additional hardware and maintenance.
  • Created daily, weekly and monthly activity reports.
  • Assisted with expense reporting, sales status, tracking funnel proficiency, utilization of sales status reports.

Office Administrator/Accounts Payable

C & R Marine Surveyors
Newburyport, MA
06.2014 - 04.2015
  • Reconciled accounts through three-way match processes to ensure accuracy.
  • Processed employee reimbursements efficiently while maintaining accurate financial records.
  • Utilized QuickBooks for streamlined management of accounts payable functions.
  • Maintained schedules for office administration, enhancing organizational efficiency.
  • Assisted with payroll processing to ensure timely and accurate employee compensation.
  • Screened all incoming communications, including phone, mail, and email, for effective information flow.

Program Coordinator / Marketing Coordinator

Belfor Property Restoration
Marlborough, MA
08.2012 - 05.2014
  • Streamlined insurance referral programs to ensure efficient loss damage and reconstruction processes.
  • Coordinated scheduling of appointments for project manager to maintain client communication.
  • Managed production schedules, ensuring personnel were assigned to designated roles.
  • Prepared for trade shows through ordering supplies, setup, and attendance.
  • Ordered materials for customer gifts and promotional giveaways.
  • Organized logistics for sporting and social events catered to clients.
  • Assisted Sales in acquiring and maintaining memberships and sponsorships.

Assistant Marketing Coordinator/National Call Center Manager

Polygon US Corporation
North Andover, MA
08.2011 - 07.2012
  • Company Overview: (Munters was purchased by Polygon in August of 2011)
  • Responsible for the daily activity of the Customer Support Center.
  • Market on eBlasts, trade shows, web site updates and hit reporting.
  • Upkeep of company Phone system and communication services.
  • Added and maintained phone and internet lines throughout US offices.
  • Managed after-hours answering service, updating employee scheduling changes, territory adjustments.

Customer Support / Call Center Manager (contract)

Munters-Polygon
Amesbury, MA
12.2009 - 08.2011
  • Responsible for the daily activity of the Customer Support Center.
  • Market on eBlasts, trade shows, web site updates and hit reporting.
  • Upkeep of company Phone system and communication services.
  • Added and maintained phone and internet lines throughout US offices.
  • Managed after-hours answering service, updating employee scheduling changes, territory adjustments.

Education

Northern Essex Community College
01.2009

Some College (No Degree) -

University of Phoenix

Associates Degree - English Literature

Middlesex Community College

Skills

Excellent customer service skills

Membership management

Ability to work in a fast-paced environment

Problem-solving skills

Member service and support

Issue resolution

Customer relationship management

Verbal and written communication

Membership processing

Active member engagement

Knowledge of Insurance P&C and L&H

Accounts Receivable

Refunds processing

Billing adjustments and refunds

Supervisory and Management

Training and development

Marketing and Social Networking

Event coordination

Program Coordination

Administrative abilities

Scheduling

Sales analysis

Work prioritization

Technical proficiency

Database management

Microsoft office

CRM software

Multi-line phone systems

JD Edwards

Salesforce

Sales Now

Lotus Notes

QuickBooks

POS systems and ordering platforms

Volunteer Experience

  • ELKS Lodge 909, Lodge Secretary, 2020-02, Present, Membership coordination, Dues collections, Lodge activity monetary division and deposits into correct accounts, Charity logs and deposits, Work with Treasurer to ensure intake and outake of monies is correct., Attend meetings and take meeting minutes, Keep records of all lodge communications
  • Essex County Sportsman’s Association, Membership Chairman, 2020-04, Present, Keep account of members information to ensure accurate and updated, Process and send membership cards, Collect and record fee’s and set deposit for Treasurer, Send emails with regards to monthly meetings

Timeline

Reservations and Membership Coordinator

Adelynrood Retreat & Conference Center
06.2022 - Current

Quotes / Rebate Coordinator

Mersen
05.2019 - 06.2021

Caregiver – Caregiver for Family Member

Home Care
08.2018 - 05.2019

Front Desk – Office Assistant

ASHWORTH BY THE SEA
02.2017 - 08.2018

Sales Support / Customer Relations - Temporary position

Capsule Tech
05.2015 - 10.2015

Office Administrator/Accounts Payable

C & R Marine Surveyors
06.2014 - 04.2015

Front End Lead – Part time

KMART - SEARS HOLDINGS
10.2013 - 02.2017

Program Coordinator / Marketing Coordinator

Belfor Property Restoration
08.2012 - 05.2014

Assistant Marketing Coordinator/National Call Center Manager

Polygon US Corporation
08.2011 - 07.2012

Customer Support / Call Center Manager (contract)

Munters-Polygon
12.2009 - 08.2011

Northern Essex Community College

Some College (No Degree) -

University of Phoenix

Associates Degree - English Literature

Middlesex Community College

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Laura Landry