Summary
Overview
Work History
Education
Skills
Extras
Timeline
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Laura Lange

Laura Lange

Carrollton,TX

Summary

Dynamic Administration Professional experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

16
16
years of professional experience

Work History

Office Manager / Executive Assistant

Valukoda / Sera Brynn
11.2022 - Current
  • Answer phone calls and efficiently resolve issues
  • Process invoices and collections, and investigate and resolve account discrepancies
  • Organize and manage online storage of critical documents
  • Create, organize, and maintain lists of recurring vendors with billing changes
  • Onboard new employees and manage their integration
  • Oversee calendar management and coordinate travel arrangements
  • Calculate bi-weekly commission payments

Office Manager / Analyst

Associa
08.2017 - 11.2022
  • Process client billing, accounts receivable, and collections for over300 clients, generating nearly $1M in monthly revenue
  • Review processes and recommend procedural or policy changes to enhance operations
  • Receive and respond to incoming calls from clients and vendors
  • Provide comprehensive administrative support, including heavy calendar management and travel coordination
  • Maintain breakroom and office supplies, and plan gatherings such as monthly birthday celebrations and off-site team-building events
  • Coordinate working lunches and in-house catering functions

Executive Assistant

Stonegate Mortgage
02.2014 - 07.2017
  • Efficiently manage complex calendars, email communications, phone inquiries, and travel arrangements for senior-level staff
  • Process expense reports, maintain vendor relations, and oversee office supplies for a team of100 employees
  • Design and maintain engaging PowerPoint presentations and organizational charts
  • Track and distribute all incoming FedEx and UPS packages
  • Organize and plan all office events

Office Services Manager

PrimeLending, A PlainsCapital Company
01.2009 - 09.2013
  • Track and submit commissions and expenses for 30 loan officers and 4 managers to corporate for payment
  • Reconcile approximately 400 appraisal invoices monthly and code all invoices for payment
  • Maintain personnel files for 40 employees, onboard new hires, and process terminations
  • Manage office supplies, postage meter, mail distribution, and phone inquiries
  • Conduct bi-annual mass mailings to over 550 recipients and plan all company functions

Education

Collin College

Completion Certificate - Travel And Tourism

Southeastern Academy of Travel And Tourism
Kissimmee, FL

Skills

  • Word
  • Excel
  • PowerPoint
  • Publisher
  • Visio
  • Outlook
  • QuickBooks
  • Adobe
  • 10 Key
  • 65wpm
  • HubSpot
  • ConnectWise
  • Gusto
  • Harvest
  • Seamless
  • Box
  • Ninetyio
  • Office management
  • Organizational skills

Extras

Above and Beyond Award, Associate Engagement team member, Charitable Giving Committee, Wellness team member

Timeline

Office Manager / Executive Assistant

Valukoda / Sera Brynn
11.2022 - Current

Office Manager / Analyst

Associa
08.2017 - 11.2022

Executive Assistant

Stonegate Mortgage
02.2014 - 07.2017

Office Services Manager

PrimeLending, A PlainsCapital Company
01.2009 - 09.2013

Collin College

Completion Certificate - Travel And Tourism

Southeastern Academy of Travel And Tourism

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Laura Lange