Laura Lara

Accomplished Supervisor at Charter Communication Walker, adept in staff management and training, significantly enhancing team productivity and customer satisfaction. Leveraged strong leadership and problem-solving skills to streamline operations and foster a culture of excellence. Expert in employee motivation and goal-oriented strategies, achieving notable improvements in efficiency and service delivery. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

SUMMARY OF QUALIFICATIONS

· Bilingual Spanish and English 100% fluent, read, write, and speak.

· Four years of Management experience.

· Twenty two years of extensive customer service experience.

· Conflict management experience.

· Support all team members meet daily goals and build relationships.

· Able to work independently and as a cooperative team leader.

· Excellent listening skills.

· Strong verbal and written communication.

· Multi-telephone lines skills.

· Multi-task abilities.

· Lead by example.