Laura Latham
Somerset,KY
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in retail sales, marketing, operations, and radio.
Overview
10
10
years of professional experience
Work History
Radio Host
Forcht Broadcasting
07.2022 - Current
- Coordinated special remote broadcasts from various locations, creating unique experiences for listeners.
- Assisted advertisers in reaching their target market through tailored ad placements during prime listening hours.
- Collaborated with producers to plan innovative programming to attract new listeners and retain current ones.
- Utilized social media platforms to promote upcoming shows, resulting in a wider reach of the target audience.
- Built rapport with listeners by responding promptly to inquiries received via phone calls or social media channels.
- Established a loyal listener base through consistent delivery of informative and entertaining content on air.
- Facilitated live coverage of special events, promotions, and sports matches.
Operations Director
CC's Furniture, LLC/Breakthrough Soul Evolution
01.2020 - Current
- Managed accounts with manufacturing companies and representatives.
- Built solid business relationships with manufacturers, warranty companies, customers, and advertisment companies.
- Mentored employees and offered constructive feedback for performance improvement.
- Spearheaded corporate social responsibility initiatives that positively impacted the local community while enhancing the company''s reputation as a responsible corporate citizen.
- Monitored expenditures to mitigate risk of overages.
- Established a culture of continuous improvement, empowering employees to identify areas for optimization and implement innovative solutions.
- Coordinated logistics planning efforts to ensure timely delivery of products while minimizing transportation expenses.
- Managed payroll processes by collecting staff time sheets, checking accuracy, correcting hours, tracking in database and approving routing.
- Inventory management and pricing of product.
- Responsible for choosing products for stores.
- Warranty and repair management.
- Engaged in marketing and advertisement of stores.
- Responsible for business license, filing quarterly taxes, annual reports and state inspections.
Sales Manager
Parkplace Homes
08.2017 - 01.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Established and cultivated solid business relationships with new or existing customers.
General Manager
CC's Furniture LLC
03.2014 - 07.2017
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
Master's in Business Administration/Marketing
Northern Kentucky University
Newport, KY10.2025
Bachelor of Arts - General Studies
Eastern Kentucky University
Richmond, KY05.2024
Skills
- Account Management
- Building Professional Relationships
- Engaging personality
- Operational Excellence
- Warehouse Management
- Problem-Solving
- Decision-Making
- Workflow Optimization
- Business Analysis
- Staff Development
Affiliations
Rise Women's Leadership
Timeline
Radio Host
Forcht Broadcasting
07.2022 - Current
Operations Director
CC's Furniture, LLC/Breakthrough Soul Evolution
01.2020 - Current
Sales Manager
Parkplace Homes
08.2017 - 01.2020
General Manager
CC's Furniture LLC
03.2014 - 07.2017
Master's in Business Administration/Marketing
Northern Kentucky University
Bachelor of Arts - General Studies
Eastern Kentucky University
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