Laura Lawton
Port Huron,MI
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
- Willingness to take on added responsibilities to meet team goals.
- Dedicated with history of meeting company goals utilizing consistent and organized practices.
- Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
- Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
- Clear understanding of role and coaching in Supervisor position.
- Motivated to learn, grow and excel myself and the team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technical Service Representative
Cole International
10.2022 - Current
- Assists customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Trained (3) new team members.
- Lawfully cleared merchandise through customs per client and government requirements.
- Determined harmonized tariff classifications by referencing tariff schedules outlined by national and international government officials.
- Maintained open communication with customers internal and external.
- Receive and respond to call from customers.
- Audit and bill entries
- TIB report and cancellations.
- Census report
- PGA report/holds
- Client tariff database
- Cancellations
- PSC's
- Obtain client USMCA as well as claims/refunds
- Quotes' and classification when required.
- Un-actioned report
- Duty mismatch
- High Priority entry report
- Weekend audits
- Day to day questions, concerns internal and external.
- Current with regulatory requirements.
- Used ticketing systems to manage and process support actions and requests.
Certified Customs Operations Supervisor
DHL Global Forwarding
10.2015 - 10.2022
- Provided expert advice on USA laws, describing government requirements for transporting imported goods.
- Stayed abreast of regulatory changes impacting customs enforcement and other import-impacted agencies.
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
- Produced, reviewed and submitted documentation to all government agencies to facilitate smooth cargo movements.
- Expert of complex commodities and processes.
- Trained A1-A3 associates on entire, systems, and customers.
- Organizes, prioritizes work distribution and retrospective reports.
- Executes customs entries and performs customs security filings in adherence to internal procedures and latest local customs regulations.
- Ensures completeness and correctness of paperwork.
- Interacts with Customer Service, Product, and Global Service Centers, when required.
- Conducts classification of goods based on information provided by customers.
- Ensures completeness and corrections of paperwork.
- Resolves customer issues, handle and solve incidents (e.g. Escalations, disputes).
- Performs archiving of customs documents based on legal requirements.
- Trained, mentored and motivated employees to maximize team productivity.
- Recruited, interviewed and hired talented professionals who each brought wealth of experience and exemplary skills to team.
- Built strong operational teams to meet process and production demands.
- Managed scheduling and payroll for team of 14 staff. office.
- Utilized active listening skills to quickly resolve problems and escalated larger issues to upper management.
- Managed daily operations within office by supporting continuous delivery of excellent services and care.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Provided effective quality control oversight and eliminated downtime to maximize revenue.
- Managed internal operational standards and productivity targets.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Completed bi-weekly payroll for 14 employees.
Skills
- Customer support/focus
- Adaptability
- Critical thinking
- Training & Development
- Detail-oriented
- Excellent work ethic
- Cultural awareness
- Conflict resolution
- Computer proficiency
- Time management
- Dependable, reliable and compliant
- Budgeting and cost control strategies
- Staff supervision, coaching and mentoring
- Scheduling and calendar management
- Data entry
Accomplishments
- Achieved CCS certification by completing with accuracy and efficiency.
- $0.00 DDS 6 + years.
- Zero (0) error ratio 6+ years.
- Health and Safety team 2018-2019
- Collaborated with DDP team to continue lowest DDS in product for 4 consecutive years.
- Successfully helped to onboard last group of hires for the newest team.
- Trained in total 36 employees throughout the past 6 + years throughout varies teams in the office.
Additional Information
- Comprehensive knowledge of:
Employee policies and procedure's.
Best practice and Import Manual
Customer Specific Procedure's and Instruction
CAT Update Process
Import process gained through online, classroom specific to SPI and PGA files.
Sector mailbox and how managed according to WD and SOP.
WD process, delegate and distribute to stay each day.
Certification
CCS 2019 - present
Customs Brokerage Exam April 2023,
Timeline
Technical Service Representative
Cole International
10.2022 - Current
Certified Customs Operations Supervisor
DHL Global Forwarding
10.2015 - 10.2022
CCS 2019 - present
Customs Brokerage Exam April 2023,