Laura Lawton
Summary
Team-oriented self-starter bringing 11 years in training, staff development, management and human resources. Exceptional communication, analytical and organizational skills.
Overview
14
14
years of professional experience
Work History
Trainer Lead Clinical L&D
Elevance Health
10.2020 - Current
- Mentor Clinical L&D associates, resulting in stronger staff development and 25% increase in productivity.
- Developed and led implementation of L&D Coaching program, which analyzed team performance and identified opportunities for additional training.
- Collaborated to develop Clinical L&D Capacity Calculator, a tool which successfully tracks and monitors trainer productivity for 39 L&D associates.
- Worked with Training Manager to successfully developed and implement a HIP Migration training strategy which contributed to better allocation of training resources, a 20% increase in associate retention and a 15% increase in quality evaluation scores.
- Leveraged a systematic approach to performance consulting, leading to enhanced learning strategy and improved learning delivery and engagement.
- Built and maintained professional relationships with government and commerical business partners, leading to highly successful business implementations and system migrations.
- Developed and led the implementation of a team-wide cross-training and onboarding program which conserves training resources, while providing a rigorous yet effective learning experience for 29 Clinical L&D Trainers and LEDs.
- Collaborated with the Clinical L&D Team to develop over 25 policies and procedures, providing consistency in improving trainer and LED effectiveness and efficiency.
- Collaborate with LEDs to develop course materials while serving as a subject matter expert in evaluation and revision of training tools in order to continually improve learning platforms.
MANAGER I CASE MANAGEMENT
Elevance Health
06.2018 - 06.2022
- Managed a team of 18 UM and CM Nurses, 2 team leads and 2 support staff members who performed admin tasks for the team.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, to keep everyone on same page and working toward established business goals.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Adjunct Professor
Lanier Technical College
03.2017 - 01.2022
- Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Developed and implemented CNA curriculum for improved learning and student performance.
- Used variety of learning modalities and support materials to facilitate online and in person learning process and accentuate presentations.
RN Quality Evaluator
Elevance Health
04.2015 - 06.2018
- Worked as a member of the Clinical Quality Assurance team, to provide monthly quality audits for teams subject to applicable accreditation and regulatory standards and requirements.
- Completed 100% of monthly quality audits and coaching feedback discussions within expected turnaround timeframe.
- Effectively communicated audit results with transparency and consistency, earning a reputation for being solid, dependable, and fair.
- Worked closely with team managers to develop a firm understanding of URAC and NCQA requirements and departmental policy/procedure as exemplified by consistent UM and CM audit calibration scores of 90% and higher.
RN CASE MANAGER AND MEDICAL MANAGEMENT NURSE
Elevance Health
03.2014 - 04.2015
- Developed and modified patient care plans and assisted interdisciplinary team in identifying client needs and goals to determine priorities of care.
- Gathered and recorded patient health information and data to assess, identify and manage characteristics that affect care outcome.
- Utilized guidelines and reviewed tools to research and analyze medical necessity and ensure medically appropriate, high-quality, and cost-effective care.
Registered Nurse, Medical-Surgical Unit
Dekalb Medical Center
04.2010 - 03.2014
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Education
Master of Science -
Excelsior College
Albany, NY03.2017
Skills
- Online Instruction
- Course Development
- Materials Preparation
- Lesson Planning
- Public Speaking
- Curriculum Planning
- Classroom Oversight
- Student Engagement
Timeline
Trainer Lead Clinical L&D
Elevance Health
10.2020 - Current
MANAGER I CASE MANAGEMENT
Elevance Health
06.2018 - 06.2022
Adjunct Professor
Lanier Technical College
03.2017 - 01.2022
RN Quality Evaluator
Elevance Health
04.2015 - 06.2018
RN CASE MANAGER AND MEDICAL MANAGEMENT NURSE
Elevance Health
03.2014 - 04.2015
Registered Nurse, Medical-Surgical Unit
Dekalb Medical Center
04.2010 - 03.2014
Master of Science -
Excelsior College
Similar Profiles
Brittany OwensBrittany Owens
Customer Service Representative at Elevance HealthCustomer Service Representative at Elevance Health
Arthur LeeArthur Lee
Data Entry Specialist at Elevance HealthData Entry Specialist at Elevance Health
Rachael LeeRachael Lee
Customer Service Representative III at Elevance HealthCustomer Service Representative III at Elevance Health
Rikki RamirezRikki Ramirez
Prior Authorization Specialist at Elevance HealthPrior Authorization Specialist at Elevance Health
Jay SpencerJay Spencer
Lead Clinical Athletic Trainer at Hendrick HealthLead Clinical Athletic Trainer at Hendrick Health