Laura Laza
FL
Summary
Dedicated and versatile professional. Expertise in delivering top-notch customer service in fast-paced restaurant settings, coupled with strong administrative skill set honed through executive support roles. Adept at multi-tasking, problem solving, and ensuring seamless operations in diverse environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Manager
Ocean Consulting LLC
Miami, FL
12.2023 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Managed multiple accounts simultaneously while meeting deadlines.
- Prepared monthly financial statements for each account.
- Reconciled bank accounts on a regular basis.
- Assisted with accounts receivable activities such as invoicing, collections, and deposits.
- Performed calendar management and scheduling of appointments for the executive.
- Managed payroll processing and changes for 20 employees.
- Managed office supplies inventory and placed orders when necessary.
- Managed a team of accountants to ensure accuracy of all financial transactions.
- Provided guidance on taxes such as income tax returns, sales tax returns.
Executive Assistant to the Chief Operating Officer
Dajisali
Doral, FL
01.2023 - 12.2023
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Coordinated meeting and work schedules for staff teams and executives.
- Managed and tracked expenses to meet company budget requirements.
- Conducted research and collected and analyzed data to prepare reports and documents.
- Followed proper accounting and bookkeeping procedures to support audits.
Server (Night Only)
Amelias 1931
Miami, FL
01.2023 - 11.2023
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Trained new employees on restaurant procedures and plating techniques.
- Night-Shift only establishment, where I excelled in delivering exceptional service during late night- hours.
Executive Assistant to Accoutning Director
Phiston Technologies
Miami, FL
06.2022 - 01.2023
- Understood and followed oral and written directions.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Coordinated meeting and work schedules for staff teams and executives.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Managed daily invoices, reports and proposals.
- Quickbooks
- Obtained signatures for financial documents and internal and external invoices.
Environmental Consultant
U.S. South Engineering
Doral, FL
05.2021 - 06.2022
- Performed facility evaluations, documented environmental issues and tracked correction plans.
- Reviewed construction management practices and checked whether debris or chemicals were contaminating protected areas.
- Organized federal, state and local paperwork for safe and compliant waste removal.
- Assessed properties for damaging materials such as asbestos and mold and developed effective remediation plans.
- Handled, labeled, and stored various hazardous chemicals and solutions safely to prevent injuries.
- Assisted with field work such as permitting, inspections, groundwater sampling and soil sampling.
- Advised agencies and corporations about procedures for cleaning up contaminated sites.
Executive Assistant to the Chief Executive Officer
Mahmood Rahnparast
Doral, FL
04.2021 - 06.2022
- Organized personal and professional calendars, including reminders for upcoming meetings and events.
- Prepared and updated office records and accounts according to client and executive needs.
- Managed daily invoices, reports and proposals.
- Attended business meetings, logged minutes and assisted with presentations.
- Restocked office and break room supplies and made appropriate equipment orders.
- Made company travel arrangements by booking hotels, flights and reservations.
- Worked closely with high-profile clients to provide one-on-one administrative support.
- Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.
Phone Representative
Colorado Department of Labor and Employment
Denver, CO
06.2019 - 04.2021
- Managed sensitive personal information, including Social Security numbers, with the utmost confidentiality and compliance with data protection regulations.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Audited customer account information to identify issues and develop solutions.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Sales Associate
Adidas
Miami, FL
10.2016 - 06.2019
- Operated cash register, collected payments, and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Education
High School Diploma -
Miami Killian Senior High School
Miami, FL06.2018
Some College (No Degree) -
Miami Dade College
Miami, FLSkills
- Social Media Management
- Microsoft Office
- Quickbooks
- Excel
- Powerpoint
- Microsoft Teams
- Outlook
- POS System
- Zenoti
- Acumatica
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- CNA License
- CPR Certification
- First Aid Certification
Timeline
Office Manager
Ocean Consulting LLC
12.2023 - Current
Executive Assistant to the Chief Operating Officer
Dajisali
01.2023 - 12.2023
Server (Night Only)
Amelias 1931
01.2023 - 11.2023
Executive Assistant to Accoutning Director
Phiston Technologies
06.2022 - 01.2023
Environmental Consultant
U.S. South Engineering
05.2021 - 06.2022
Executive Assistant to the Chief Executive Officer
Mahmood Rahnparast
04.2021 - 06.2022
Phone Representative
Colorado Department of Labor and Employment
06.2019 - 04.2021
Sales Associate
Adidas
10.2016 - 06.2019
High School Diploma -
Miami Killian Senior High School
Some College (No Degree) -
Miami Dade College