Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
GeneralManager

Laura Lazaro

Lake Forest,CA

Summary

I am self motivated, reach for my goals, learn quick, detail oriented, trustworthy, mental toughness, organized and great personality. Professional and gets work done. Team player and independent. On time. Bilingual, Spanish speaker.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Sales/Customer Service Manager

PROMARK FINANCIAL
01.2000 - Current
  • Support our partners and agents with all client communication (Complaints, Compliance, Claim's, Administration Support, Life Insurance and Annuity Inforce and New Business support), helped conserve business to keep clients on the books (Replacements, Cancellations Etc;) and new applications submissions to getting cases paid
  • Help families with death claims by processing and making sure all is done and paid during a difficult time
  • Agent associate: Inside sales in Life insurance from CRM clients for cross sales, new business or conserve business.
  • CA state license.
  • I am able to identify new business opportunities for our agents, help with all client services, forms/application etc; Role in administration and office manager
  • Multitasking.
  • Administration team player and friendly.
  • Multitasking and completing goals while making sure to prioritize
  • Making sure the office is in order, order needed supplies and help any visitors.
  • Creative person and ability to design, print and make business stationary and business cards etc;
  • I am self motivated, reach for my goals, learn quick, detail oriented, trustworthy, mental toughness, organized and great personality
  • Professional and gets work done.
  • On time.
  • Bilingual, Spanish Speaking and writing.
  • Underwriting for new applications to submit and process.
  • Administrative support in office and business processing. Engage to support all clients in person or phone.

Insurance Agent

Allstate Insurance
05.2022 - 06.2023
  • Insurance Agent & Administration.
  • Phone sales in Auto, Home and Life Insurance.
  • Client communication

Education

High school diploma -

Valley High School
Santa Ana, CA

Skills

  • Customer Relationship Team Team Leadership
  • Outbound Sales Calls Expertise
  • Insurance Sales Proficiency Strategy Development Experience
  • Administrative Support
  • Sales
  • Sales Team Leadership
  • Telemarketing
  • Policy Evaluation
  • CRM Software Proficiency
  • Event Design Expertise
  • Inside Sales Proficiency
  • Brand Promotion Expertise
  • Microsoft Excel
  • Operational Administration Skills
  • Experienced in Creating Documents Using Microsoft Word
  • PowerPoint Proficiency
  • Critical Analysis Expertise
  • Effective Communication Skills
  • Field Sales Expertise
  • Touch Typing Proficiency
  • Strong Written Communication
  • Microsoft Office Proficiency
  • Content Review Expertise
  • Financial Services Proficiency
  • Customer Engagement
  • Skilled in CRM Software Utilization
  • Salesforce CRM Expertise
  • Quantitative Data Interpretation Proficiency
  • Windows Operating System Knowledge
  • Front Office Administration
  • Office Operations Familiarity
  • Detail-Oriented Planning
  • Guest Relations Team Leadership
  • Proficient Bilingual Communicator
  • Sales Operations Support
  • Effective Call Management
  • Management
  • Data Analysis
  • Document Preparation Expertise

Certification

  • CA State Life and Health Insurance, Insurance Producer License.
  • Laura Lazaro Designs, Designer.

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Insurance Agent

Allstate Insurance
05.2022 - 06.2023

Sales/Customer Service Manager

PROMARK FINANCIAL
01.2000 - Current

High school diploma -

Valley High School
Laura Lazaro