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Hi, I’m
Laura Leclair
Springfield,MO
"Always remember you are braver than you believe, stronger than you seem, and smarter than you think."
Christopher Robin
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
17
years of professional experience
1
Language
Work History
Team Ozarks Realty
Interim Special Projects Manager (Volunteer)
05.2023 - 12.2023
Job overview
- Optimized team operations and employee engagement, and increased lead conversion by 25% through launch of an integrated website
- Streamlined vendor management by conducting detailed assessments and identifying new partnerships, resulting in a 24% increase in revenue
- Successfully executed new branding, communications, and marketing strategies, resulting in a 32% increase in brand awareness, and customer and associate engagement.
CoxHealth
Business Development - Client Relations Manager (Remote)
08.2018 - 05.2023
Job overview
- Achieved 47% growth in Business to Business (B2B) partnerships through lead development by conducting market research, building customer relationships and strategic partnerships with key influencers, resulting in increased customer acquisition and retention.
- Increased customer satisfaction by identifying major pain points in the referral process and spearheading the establishment of enhanced processes and a new centralized referral system through collaboration with clinics and operational leaders.
- Implementation of new project management and strategic planning processes which led to more efficient teamwork and collaboration, and increased referrals.
- Enhanced marketing materials through the development of printed resources and web pages to showcase services and value propositions and streamline referral information access resulting in a reduction in referral processing time.
- Implemented newsletter communications, and created a "subscription box" showcasing marketing strategic initiatives.
HEALTHCAREfirst
Executive Assistant to CEO
03.2011 - 01.2015
Job overview
- Coordinated meetings and executed event planning for 10-250 attendees, resulting in a 20% increase in attendee satisfaction and a 15% increase in budget adherence.
- Successfully managed daily operations, calendars, communications, reporting, travel, and budget assistance for C-level executives, resulting in 15% cost savings for the annual travel budget.
- Handled confidential and sensitive information with discretion and tact.
- Served as liaison between departments to facilitate effective communication throughout the company.
- Worked with senior management to initiate new projects and assist in various processes.
DEVELOPMENT DYNAMICS
Financial Analyst
09.2006 - 11.2009
Job overview
- Maintained accurate financial and accounting records for 40+ government special taxation districts, resulting in timely and accurate tax collection.
- Analyzed tax payments and ensured compliance of retailers in special taxing districts.
- Streamlined financial reporting process for better decision-making with clear, concise analysis and presentation, resulting in a 24% decrease in time spent and a reduction in errors by 18%.
- Implemented effective internal controls to mitigate risks associated with financial misstatements or fraud incidents.
- Achieved significant cost savings by identifying financial inefficiencies and implementing improved processes.
Education
Drury UniversitySpringfield, MO
Bachelor of Arts in Communication; Public Relations
12.1997
Skills
- Communication skills
- Customer relationship development and management
- Strategy
- Project Management
- Business Development
- Customer Satisfaction
- Problem-Solving
- Account Management
Websites
Timeline
Interim Special Projects Manager (Volunteer)
Team Ozarks Realty
05.2023 - 12.2023
Business Development - Client Relations Manager (Remote)
CoxHealth
08.2018 - 05.2023
Executive Assistant to CEO
HEALTHCAREfirst
03.2011 - 01.2015
Financial Analyst
DEVELOPMENT DYNAMICS
09.2006 - 11.2009
Drury University
Bachelor of Arts in Communication; Public Relations
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Greater Springfield Board of Realtors
- National Association of Realtors
Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balancePaid time offSoftware
Microsoft Excel
Microsoft Powerpoint
Microsoft Word
Canva
CRM Software
Microsoft Teams
Google Docs