Laura-Lee Ellison

• Exceeded guest expectations by providing exceptional service
• Achieved multiple 5-star guest reviews and establishing my own base clientele
• Always relayed positive guest complementation on the kitchen and management professionalism.
• Strengthened team building skills and achieved complete guest satisfaction
• Always sought out any learning opportunity to expand my wine and food knowledge
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Built rapport with guests to enhance their dining experience and encourage return visits.

Repeat service of owner’s private tables

• Achieved multiple 5-star guest reviews
• Consistent requests for my personal guest service
• Greatly expanded my wine and food knowledge
• Implemented team building skills and training our new team members
• Maximized food and beverage sales using menu and wine descriptions as well as product knowledge
• Provided seamless service welcoming guests, ensuring positive experiences and established clientele.

• Daily duties included direct supervision of entire property staff as well as monetary and inventory control
• Implemented policies regarding customer service, business development, corporate client recruitment, and staff
• Developed and implemented motel security policies

• Team leader by creating a positive environment with skilled customer interaction and with the entire staff’s support
• Orchestrated seamless service
• Handled tables up to30 guests
• Gained knowledge and company policy in service of all courses including amuse bouche, appetizer, salad, entree and dessert
• Participated in fine wine seminars
• Trained in fine dining techniques, such as bottle service, guest mood enhancement, manicuring table presentation and culinary training

• Created innovative craft cocktails
• Enhanced repeat clientele by fortifying interactive guest relations

• Commanded excellent guest experiences, including President George W
• Bush's as my Call Party
• Served private parties and large tables and trained staff to do the same
• Attended courses on fine wine education