Laura-Lee Ellison
New Orleans,LA
Overview
24
24
years of professional experience
1
1
Certification
Work History
Captain
Dickie Brennan’s Steakhouse
New Orleans
12.2023 - 09.2024
- Exceeded guest expectations by providing exceptional service
- Achieved multiple 5-star guest reviews and establishing my own base clientele
- Always relayed positive guest complementation on the kitchen and management professionalism.
- Strengthened team building skills and achieved complete guest satisfaction
- Always sought out any learning opportunity to expand my wine and food knowledge
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Built rapport with guests to enhance their dining experience and encourage return visits.
Captain
Tommy's Cuisine
New Orleans
12.2021 - 07.2023
Repeat service of owner’s private tables
- Achieved multiple 5-star guest reviews
- Consistent requests for my personal guest service
- Greatly expanded my wine and food knowledge
- Implemented team building skills and training our new team members
- Maximized food and beverage sales using menu and wine descriptions as well as product knowledge
- Provided seamless service welcoming guests, ensuring positive experiences and established clientele.
General Manager of Multiple Hotel Properties
Graceville Inc.
New Orleans
03.2012 - 11.2020
- Daily duties included direct supervision of entire property staff as well as monetary and inventory control
- Implemented policies regarding customer service, business development, corporate client recruitment, and staff
- Developed and implemented motel security policies
Captain
Commander's Palace
New Orleans
08.2008 - 08.2010
- Team leader by creating a positive environment with skilled customer interaction and with the entire staff’s support
- Orchestrated seamless service
- Handled tables up to30 guests
- Gained knowledge and company policy in service of all courses including amuse bouche, appetizer, salad, entree and dessert
- Participated in fine wine seminars
- Trained in fine dining techniques, such as bottle service, guest mood enhancement, manicuring table presentation and culinary training
Captain and Bartender
Pesce
Houston, TX
09.2005 - 04.2008
- Created innovative craft cocktails
- Enhanced repeat clientele by fortifying interactive guest relations
Captain/Bartender
Morton's The Steakhouse
Houston, TX
02.2001 - 08.2005
- Commanded excellent guest experiences, including President George W
- Bush's as my Call Party
- Served private parties and large tables and trained staff to do the same
- Attended courses on fine wine education
Education
Associate's degree - Hotel Restaurant Management
University of Louisiana at Lafayette
05.1998
General Diploma - undefined
De La Salle High School
01.1995
Skills
- Attention to detail, excellent communication and people skills
- I possess stellar integrity and loyalty with an interactive dynamic personality
- Fast and eager learner, highly motivated team member who takes great pride in team achievements and always exceeding guest expectations
- Customer courtesy and professionalism is an absolute must as well as full product knowledge
- Strong work ethic and very passionate about fine dining
Certification
- Certifications and Licenses:
- Louisiana Responsible Vendor Card September2022 to August2026.
Timeline
Captain
Dickie Brennan’s Steakhouse
12.2023 - 09.2024
Captain
Tommy's Cuisine
12.2021 - 07.2023
General Manager of Multiple Hotel Properties
Graceville Inc.
03.2012 - 11.2020
Captain
Commander's Palace
08.2008 - 08.2010
Captain and Bartender
Pesce
09.2005 - 04.2008
Captain/Bartender
Morton's The Steakhouse
02.2001 - 08.2005
General Diploma - undefined
De La Salle High School
- Certifications and Licenses:
- Louisiana Responsible Vendor Card September2022 to August2026.
Associate's degree - Hotel Restaurant Management
University of Louisiana at Lafayette