Laura Leeman
North Richland Hills,TX
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Small Business Owner
JB-3.com
01.2023 - Current
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
- Improved cash flow with diligent accounts receivable management, reducing delinquencies and bad debt writeoffs.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Promoted business via social media to generate leads and maximize brand identity.
English Teacher
Four Seasons Language School & Cultural Center
08.2000 - 04.2022
- Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.
- Collaborated with colleagues to develop interdisciplinary curriculum, resulting in enriched learning experiences for students.
- Differentiated instruction to accommodate diverse learner needs, ensuring all students had equal access to education opportunities.
- Led after-school tutoring sessions for students needing extra support or enrichment opportunities, resulting in improved academic outcomes.
- Prepared comprehensive English curriculum for multiple classes.
- Established and maintained professional relationships with students, staff, parents and community members.
Caregiver, Special Needs
Victor Leeman (my Son)
06.2005 - 07.2018
- Enhanced comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with ADLs, promoting quality of life.
- Maintained a safe and clean environment reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Collaborated with healthcare team members
- Facilitated smooth transitions between hospital and home by coordinating services and communicating effectively with all parties involved.
- Managed patient appointments and transportation needs
- Developed engaging recreational activities tailored to individual interests and abilities
- Prioritized dignity, privacy, and autonomy during all aspects of care provision.
- Built strong relationships with therapists, school & community organizations
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Implemented physical therapy to support improvement in muscle tone, range of motion and injury recovery.
- Handled incoming mail, bills, medicaid and insurance issues.
- Maintained entire family's schedule and organized events.
Process Improvement Specialist
Washington Surveying & Rating Bureau
10.2001 - 10.2012
- Improved process efficiency by identifying bottlenecks and implementing strategic solutions.
- Enhanced team performance by providing ongoing training, support, and guidance on best practices in process improvement.
- Collaborated with cross-functional teams to identify opportunities for process standardization and enhancement.
- Facilitated change management efforts, ensuring smooth transitions during the implementation of new processes and systems.
- Enhanced communication and collaboration between departments, ensuring a cohesive approach to process improvement efforts.
- Mentored junior team members on the principles of process improvement, fostering the next generation of innovative problem solvers within the organization.
Program Director
Shoreline Adult Day Health/Shoreline Senior Center
09.1998 - 08.2000
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Increased client & family satisfaction with proactive communication and timely issue resolution.
- Managed employees to deliver exceptional program outcomes within budget and time constraints.
- Established strong partnerships with internal and external stakeholders
- Delivered outstanding program results
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Scheduled and supervised staff meetings
Program Services Coordinator
National MS Society, Greater Hartford Chapter
03.1993 - 12.1995
- Improved program efficiency by streamlining processes and implementing new systems for task management.
- Coordinated cross-departmental efforts for successful program outcomes, fostering a collaborative working environment.
- Enhanced participant satisfaction by addressing concerns promptly and providing tailored support throughout the program duration.
- Established strong relationships with stakeholders through clear communication and regular updates on program progress.
- Monitored program performance closely, identifying areas for improvement and taking corrective actions as needed.
Education
Master of Science - Intergenerational Studies
Wheelock College
Boston, MA12.1996
Bachelor of Science - Human Development And Family Studies
University of Connecticut
Storrs, CT05.1991
High School Diploma -
Simsbury High School
Simsbury, CT06.1987
Skills
- Planning and Execution
- Payroll Administration
- Employee Performance Management
- Project Management
- Cross-functional Collaboration
- Team Leadership
- Customer Service
- Delegation Skills
- Social Media Management
- Customer Retention
- Training Management
Political:
- Democratic Precinct Chair
- Public speaking at forums, rallies including a rally for a crowd of two-thousand people
- Supported Candidates for City Councils, School Board, County Judges, State House, State Senate & US Senate
- Attended and spoke at City Council meetings
- Spoke with various TX State legislators & staff about needs for medically complex children, health care & Disability Rights
- Attended rallies for Public Education, Health Care (ACA) Home & Community Bases Services and & Disability Rights
- Liaised with The Arc of Texas
Websites
Certification
- Graduate, Texas Partner in Policymaking- 2019, Austin TX Awarded one of 25 scholarships for a nine-month, intensive state-funded disability policy training program, utilizing my training to consult with local, state, and federal lawmakers
- Co-Leader of "ProtectGCISD" grassroots group supporting public education and stop the demonizing of educators, librarians and disenfranchised students: 2020 - Present
- Leadership Team member, Protect Texas Fragile Kids, Texas 2016 - 2017
- Co-Chair, PTSA, Edmonds SpEd Support: 2013-2015
- Pioneered “The Yellow Swing Project” ensuring swings be available for children with disabilities via Seattle's PlayGarden & Seattle Park & Rec Dept: 2008, Seattle, WA
Volunteer Political Work
- Democratic Precinct Chair
- Supported Candidates for City Councils, School Board, County Judges, State House, State Senate & US Senate
- Attended and spoke at City Council meetings
- Spoke with staff for various TX State legislators about needs for medically complex children & Disability Rights on the behalf of The Arc of Texas
- Attended rallies for Public Education, Health Care (ACA). Home & Community Bases Services and & Disability Rights
Timeline
Small Business Owner
JB-3.com
01.2023 - Current
Caregiver, Special Needs
Victor Leeman (my Son)
06.2005 - 07.2018
Process Improvement Specialist
Washington Surveying & Rating Bureau
10.2001 - 10.2012
English Teacher
Four Seasons Language School & Cultural Center
08.2000 - 04.2022
Program Director
Shoreline Adult Day Health/Shoreline Senior Center
09.1998 - 08.2000
Program Services Coordinator
National MS Society, Greater Hartford Chapter
03.1993 - 12.1995
Master of Science - Intergenerational Studies
Wheelock College
Bachelor of Science - Human Development And Family Studies
University of Connecticut
High School Diploma -
Simsbury High School