Laura Lemmond

• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Assisted disabled clients to support independence and well-being.
• Assisted patients with personal requirements for housekeeping and grooming assistance.
• Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
• Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
• Developed individual care plans for clients based on specific needs.
• Monitored progress and documented patient health status changes to keep care team updated.

• Maintained over 100 personnel records and statistical data to establish accuracy and compliance with applicable regulations.
• Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
• Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
• Resolved employee complaints and grievances successfully through mediation and collaboration.
• Completed weekly and monthly commission payroll accurately and timely to meet employee expectations.
• Tracked employee vacation, sick and personal time.
• Managed multi-state payroll processing and benefits to compensate for over 100 employees for service rendered.
• Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
• Conducted workplace compliance training to reduce liability risks and operate effectively reduced compliance rates by 90%.
• Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset

• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients. Increase office revenue by 50% in less than 1 year.
• Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
• Maintained client files with schedules, records of client interactions, client notes, and other information.
• Performed duties and provided service in accordance with established operating procedures and company policies.
• Developed new employees and on-going performance assessment of current employees.
• Achieved high staff morale and with 90% retention for through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
• Participated in community events to promote services and engage with public.

• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Answered multi-line incoming calls with an average answer rate of 75% for 12 lines, scheduled appointments and filed medical records.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Providing excellent customer service by promptly answering patient inquiries via phone, email and in-person.
• Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
• Engaged with patients to provide critical information.
• Taught patients and families to use at-home medical equipment.

• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations, increased department goals by 50% year over year.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
• Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
• Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
• Contacted insurance companies for patient medical billing operations.

• Planned, designed, and scheduled phases for large projects.
• Monitored project performance to identify areas of improvement and make adjustments.
• Coordinated material procurement and required services for projects within budget requirements.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Investigated and processed homeowner insurance claims for policyholders. Investigated properties to determine extent of damage and estimated repair costs.
• Organized, planned and documented materials for roofing, siding and gutter claims.
• Followed up with insured individuals regarding premium and deductibles payments.