Laura Lenk

• Established effective communication channels between staff members, promoting a positive work culture and enhanced teamwork abilities.
• Organized promotional events and special offers to attract new clients and boost salon revenue.
• Managed a team of stylists, leading to increased efficiency and improved service quality.
• Developed strong client relationships through exceptional service, leading to a loyal clientele base and increased referrals.
• Reduced client complaints by addressing concerns promptly and implementing solutions to prevent recurrence in the future.
• Implemented safety protocols for chemical treatments, ensuring compliance with regulations and a safe environment for both staff and clients.
• Oversaw salon operations during the absence of the owner, ensuring smooth functioning at all times.
• Mentored new hires, fostering a supportive work environment that encouraged professional growth.
• Trained junior stylists in advanced techniques, raising overall skill level within the salon.
• Spearheaded staff training sessions focused on product knowledge, improving upselling capabilities within the team.
• Implemented new inventory management system for salon products, reducing waste and optimizing stock levels.
• Maintained up-to-date knowledge of industry trends, consistently delivering fresh and innovative styles to clients.
• Enhanced client satisfaction by creating personalized and on-trend hairstyles for various occasions.
• Conducted regular performance evaluations for stylists, providing constructive feedback to drive continuous improvement.
• Processed payments, entering sales in register for prompt customer service.
• Educated customers on products to maximize benefits.
• Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
• Resolved guest complaints about service or style.
• Organized sales area and work station to showcase products and boost sales.

Counted and documented opening and closing cash amounts daily.

• Provided expert hair care advice + styling to enhance client experience.
• Utilized POS system for scheduling appointments.
• Achieved Master Colorist certification in TIGI.
• Received regional recognition for achieving highest product per guest metrics.
• Highlighted in Cosmoprof Magazine for superior product knowledge + sales.
• Participated in Fantastic Sams Awards and hair convention in Orlando, FL.
• Engaged with industry experts at a Connecticut barber convention.