Summary
Overview
Work History
Education
Skills
Websites
LANGUAGES
Timeline
Generic
LAURA LEON

LAURA LEON

Gardena

Summary

Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.

Overview

9
9
years of professional experience

Work History

Concierge Management

Star Medica Hospital
01.2023 - 01.2024
  • Provided exceptional customer service to clients, ensuring their needs were met and their expectations exceeded
  • Maintained a high level of professionalism and discretion while handling sensitive clients information
  • Personal translator between doctors, nurses, other departments and clients, helping to the company increase the numbers on international clients.
  • Streamlined administrative processes by implementing efficient record-keeping systems and data management techniques.
  • Analyzed customer feedback to determine areas of improvement, establishing brand loyalty.
  • Assisted in budget development and financial management to optimize resource allocation for maximum benefit to the clients.

Bilingual Travel Agent

Hispanic Teleservices
01.2021 - 01.2022
  • Coordinated travel arrangements for clients, ensuring seamless itineraries and adherence to preferences.
  • Resolved customer inquiries and issues efficiently, enhancing overall client satisfaction.
  • Developed personalized travel packages using travel management software, increasing engagement with diverse destinations.
  • Analyzed market trends to optimize travel offerings and pricing strategies, driving increased sales growth.
  • Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
  • Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
  • Updated and maintained customer databases to increase customer retention.

E-commerce

Posadas Group/Grand Fiesta Americana
01.2015 - 01.2020
  • Build relationship with Online Travel Agencies and wholesalers.
  • Assistance in annual business plan and revenue management through online travel agencies.
  • Trainings to Call centers and domestic wholesalers.
  • Innovated new graphic concepts for e-commerce platforms, enhancing user experience and encouraging repeat visits.
  • Collaborated with e-commerce teams to ensure consistent online representation of products within the category across all channels.
  • Contributed valuable insights during planning sessions that informed strategic decisions related to e-commerce initiatives.

Education

Bachelor - Hospitality and Tourism Industry

Instituto De Ciencias Y Estudio Superiores De Michoacan
01.2012

Diploma - Event Planner

Latin America University
01.2013

Skills

  • Leadership
  • Team Collaboration
  • Fast learner
  • Problem solving
  • Customer Service
  • Experience on CRM System
  • Microsoft Suite
  • Outlook
  • Experience Google Analytics

LANGUAGES

English
Spanish

Timeline

Concierge Management

Star Medica Hospital
01.2023 - 01.2024

Bilingual Travel Agent

Hispanic Teleservices
01.2021 - 01.2022

E-commerce

Posadas Group/Grand Fiesta Americana
01.2015 - 01.2020

Bachelor - Hospitality and Tourism Industry

Instituto De Ciencias Y Estudio Superiores De Michoacan

Diploma - Event Planner

Latin America University

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