Laura Leonard
Boise
Summary
Dynamic and results-driven professional with a strong background in nonprofit development, fundraising, and stewardship. As an Army veteran, I bring discipline, leadership, and a commitment to service to every project I undertake. I hold a Bachelor's degree in Animal Science and will complete my Master's in Environmental Planning in January 2024. With hands-on experience in animal care and management as a shift lead in a doggy daycare and kennel environment, I am deeply passionate about animal welfare. Currently working with a nonprofit wildlife conservation organization, I manage donor relations, fundraising campaigns, event coordination, and social media outreach while overseeing donor database management and grant processes. Eager to leverage my unique skill set and dedication to animal advocacy in a role where I can contribute to the growth and success of this impactful organization.
Overview
12
12
years of professional experience
Work History
Development Coordinator
The Peregrine Fund
08.2024 - Current
- Donor Database management via CRM including mail merging, generating lists, donation reports, ensuring donor record accuracy, gift entry, donation payment processing, and ACH deposits
- Digital Content Creation including building and sending emails to large audiences using CRM email-building tool
- Logistic coordination for community fundraising events (including the NY marathon), international donor excursion trips, private major donor events, and education/ outreach events.
- Experience with grant coordination, management, writing, and submission including federal, state, and private agencies. Familiar with GrantSolutions and other grant portals.
- Generate and direct mail donor acknowledgments and receipts including digital creation of acknowledgment letters, tax documentation, and mailing process.
- Involvement in direct mailing campaigns, email donation appeals, paid acquisition campaigns, Holiday mailings, social media management/ campaigning, grassroots fundraising/ community engagement, and nonprofit membership management
Animal Care Attendant Shift Lead
Escape the Crate
08.2023 - 08.2024
- Maintain, monitor, and sanitize kennels to veterinary standards
- Feed and water up to 82 dogs on rotation, following special instructions provided
- Administer medication as needed
- Observe and enrich up to 30 dogs while in the play yard
- Monitor animal behavior for stress, fear, boredom, and aggression
- Facilitate special individualized activities with dogs such as walks, swims, puzzle toys and fetch
- Bathe, trim nails, clean ears, and blow dry dogs using professional grooming tools
- Interact with customers checking dogs in and out, collecting payment, and booking reservations
- Maintain feeding and medication logs
- Key holder with opening and closing responsibilities
Call Center Supervisor
Scentsy
05.2016 - 08.2024
- Manage and supervise a team of 10 call center agents including phone and chat agents
- Approve timecards and make adjustments and corrections
- Manage/ moderate social media groups
- Meet with country manager and operations/ logistics managers and strategize on issues
- Handle “escalated” calls from angry customers asking for a supervisor
- Give feedback, training opportunities, and coaching to agents in one-on-ones and coaching sessions
- Process refunds
- Handle smart sheets and work in-depth with Excel
Hazardous Materials Specialist
US Army
01.2013 - 04.2016
- Operated within the Unit’s combat operations center and provided tactical information and recommendations regarding actions that meet operational objectives
- Operated and maintained chemical, biological, radiological, and nuclear detection and decontamination equipment as well as supervising teams operating said equipment
- Conducted joint military training with the South Korean Army on chemical weapons and agents with an emphasis on response plans, avoidance, detection, and monitoring of agents
- Acted as a squad team leader
- Personally responsible for 8-10 soldiers’ well-being, training, and daily activities
- Extensive training on sensitive topics such as toxic leadership, resiliency sexual assault and harassment awareness, and equal opportunity policies
Education
Master of Environmental Policy - Wildlife Management
American Military University
01-2024
Bachelor of Natural Science - Wildlife Biology
American Military University
10.2022
Skills
- Adaptability
- Organization
- Critical thinking
- Public speaking
- Relationship building and management
- Marketing communications
- Tracking donations
- Implementing mission
- Fundraising
- Teamwork
- Written communication
- Professionalism
- Leadership
Timeline
Development Coordinator
The Peregrine Fund
08.2024 - Current
Animal Care Attendant Shift Lead
Escape the Crate
08.2023 - 08.2024
Call Center Supervisor
Scentsy
05.2016 - 08.2024
Hazardous Materials Specialist
US Army
01.2013 - 04.2016
Bachelor of Natural Science - Wildlife Biology
American Military University
Master of Environmental Policy - Wildlife Management
American Military University
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