Summary
Overview
Work History
Skills
Timeline
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Laura Lerwick

Chandler,AZ

Summary

Highly motivated Retail Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating the PXG brand with clients. Consistently recognized for sales performance and excellence in customer service.

Overview

3
3
years of professional experience

Work History

Sales Associate

Parsons Xtreme Golf
10.2022 - Current
  • Welcome and assist customers in their retail selections and completing purchases through Centara and Portal
  • Built relationships with customers to ensure long term business growth, through effectively promoting our PXG brand and following up.
  • Gained customer trust and confidence by demonstrating professional demeanor, accurately processing transactions, handling complaints, and following through with what I say, satisfied customer experience.
  • Recorded accurate and efficient records in Salesforce, and notes in Aquity.
  • Pay attention to details on Sales floor and brand marketing.
  • Explain our products, and what makes PXG unique to other brands, while listening to their personal specifications to guide them in the right decision.
  • Organized sales floor to maintain store visual appeal in keeping with the PXG brand, engage customers through stories, and promote specific merchandise.
  • Answer calls, keep our clients up to date, schedule fittings, outreach potential leads.

Social Media Director

Faith Church Of The Valley
10.2021 - 01.2023
  • Promote Faith Church of the Valley through multiple social media platforms, engage with people in hopes to build trust through relationship.
  • Created and implemented impactful strategies to increase company brand awareness that brought about noticeable improvements in engagement.
  • Collaborated with team members to develop creative campaigns for social media platforms.
  • Used analytics tools to follow metrics and interpret results.

Restaurant Server

Henhouse Cafe
11.2020 - 10.2022
  • Trained new servers and managers on front of house guest service and POS system and served guests while cultivating relationships with regular customers.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Led company in positive Yelp reviews.
  • Consistently had top sales and highest dollar per guest ratio.
  • Strived to give our guest an exceptional dining experience and promptly addressed customer dissatisfaction to mitigate any escalation inquiry.

Skills

  • Teamwork and Collaboration
  • Store Opening and Closing, Cash Handling
  • Sales Goal Attainment and Marketing
  • Multitasking Strengths and Time Management
  • Merchandise Display
  • Exceptional Guest Experience

Timeline

Sales Associate

Parsons Xtreme Golf
10.2022 - Current

Social Media Director

Faith Church Of The Valley
10.2021 - 01.2023

Restaurant Server

Henhouse Cafe
11.2020 - 10.2022

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Laura Lerwick