Proven leader in customer service and sales, I excel in fostering team collaboration and enhancing operational efficiency, as demonstrated during my tenure at McDonald’s. Skilled in cash handling accuracy and building strong customer relationships, I consistently meet sales targets. My approach has significantly improved customer satisfaction and team productivity, without exceeding a 55-word limit.
Hi, I’m
Laura Lewis
9020 Narrows Rd ,AR
Summary
Overview
2022
years of professional experience
Work History
Dollar General Market
Sales Associate
Job overview
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Shell Gas Station
Night Shift Closer
02.2020 - 11.2021
Job overview
- Delivered excellent customer service while addressing any concerns or complaints, preserving a positive brand image even during late hours.
- Streamlined end-of-day procedures by accurately counting cash drawers and reconciling sales reports, minimizing discrepancies in financial records.
- Collaborated with other shift closers to effectively delegate tasks, optimizing productivity and efficiency throughout the night.
- Maintained a safe work environment by enforcing company policies and safety guidelines among team members during night shifts.
- Increased overall store efficiency with diligent attention to detail when performing closing tasks such as cleaning, restocking, and equipment shutdowns.
- Enhanced customer satisfaction by efficiently handling transactions and providing exceptional service during late-night hours.
- Adhered to all company policies and procedures while executing nightly duties, ensuring compliance with established guidelines and contributing to overall operational success.
- Established a reputation for reliability and punctuality, consistently showing up for scheduled shifts and remaining available to cover last-minute absences when necessary.
- Contributed to an organized backroom area by sorting through shipments received after regular business hours, expediting merchandise processing for the following day''s sales floor replenishment activities.
- Managed time effectively throughout the night shift, prioritizing tasks based on importance and urgency to maximize productivity without sacrificing quality or customer service standards.
- Maintained a professional demeanor under pressure during busy nights or unexpected challenges, providing calm leadership and clear direction for fellow team members during high-stress situations.
- Coordinated with daytime staff to communicate pertinent information regarding inventory levels, equipment maintenance needs, and other operational updates.
- Consistently met deadlines for completing nightly tasks before store closure time, maintaining smooth transitions between shifts without delays or disruptions.
McDonald’s
Night Manager
04.2016 - 01.2019
Job overview
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Ensured safety of guests through thorough monitoring of property, conducting security checks, and addressing potential risks.
- Maintained accurate delivery, sales and inventory records for good stock management.
- Acted as primary point of contact for VIP guests, ensuring their needs were met with utmost attention and discretion.
- Improved guest satisfaction by efficiently managing night operations and promptly addressing customer concerns.
- Implemented new policies and procedures in response to changing industry trends, resulting in improved operational efficiency.
- Built constructive working relationships to aid staff loyalty, motivation and productivity.
- Implemented efficient shift scheduling to ensure optimal staff coverage throughout night, improving operational efficiency.
- Maintained close communication with maintenance teams throughout the evening, responding promptly to service requests and ensuring any necessary repairs were completed in a timely manner.
- Reduced employee turnover by fostering open communication, providing constructive feedback, and recognizing outstanding performance.
- Assessed and adjusted staffing levels to meet operational demands.
- Enhanced security measures, conducting thorough staff training on emergency response protocols.
- Created nightly shift task lists to assign duties to each employee.
- Processed customer orders quickly and accurately to meet dispatch targets.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
Education
Fountain LakeHot Springs, AR
None from None
05.2000
University Overview
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Problem-solving
- Cash handling
- Multi-tasking strength
- Listening skills
- Exceptional customer service
- Verbal/written communication
- Retail store operations
- Relationship building
- Goal oriented
- Money handling
- Excellent people skills
- Product sales
- Client service
- Reliable and punctual
- Store opening and closing
- Sales training
- Sales strategies
- Cash handling accuracy
- Flexible schedule
- Customer needs assessment
- Upselling
Timeline
Night Shift Closer
Shell Gas Station
02.2020 - 11.2021
Night Manager
McDonald’s
04.2016 - 01.2019
Sales Associate
Dollar General Market
Fountain Lake
None from None
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