Laura Lewis
Culpeper,VA
Summary
Results-driven professional with extensive experience in operational management and strategic planning. Expertise in driving regional improvements and aligning initiatives with organizational goals. Proven ability to foster team collaboration and achieve measurable results.
Overview
16
16
years of professional experience
Work History
EAP Regional Manager
United Airlines
Washington, D.C. & Florida
03.2023 - Current
- Enhanced employee well-being through regional operational initiatives and programs.
- Improved staff performance and engagement by developing targeted training programs.
- Facilitated assessments and ongoing monitoring for safety-sensitive employees.
- Collaborated with union and HR to effectively address workforce needs.
- Managed responses to critical incidents, ensuring employee support and safety.
- Implemented process improvements by collaborating with cross-functional teams across locations.
Clinical Therapist (Part-Time)
MEA Cares
Ridgeland, MS
03.2023 - 11.2024
- Facilitated individual therapy sessions to promote mental health and emotional well-being.
- Developed personalized treatment plans based on comprehensive assessments and client needs.
- Implemented evidence-based therapeutic techniques to enhance client coping strategies.
- Collaborated with multidisciplinary teams to coordinate care and support for clients.
DIRECTOR OF EAP SERVICES
MEA Cares
Ridgeland, MS
08.2019 - 03.2023
- Enhanced operational efficiency by developing and implementing strategic initiatives.
- Delivered impactful community engagement projects by leading cross-functional teams.
- Improved service delivery timelines through streamlined resource allocation processes.
- Fostered professional growth by mentoring junior staff in continuous improvement practices.
- Prepared utilization review reports on monthly and quarterly basis for program evaluation.
- Conducted staff development trainings to enhance team skills and knowledge.
CLINICAL THERAPIST
MEA Cares
Ridgeland, MS
07.2016 - 08.2019
- Enhanced client well-being through evidence-based therapeutic interventions.
- Crafted individualized treatment plans to meet diverse mental health goals.
- Assessed client progress to evaluate treatment effectiveness and guide adjustments.
- Coordinated care strategies with multidisciplinary teams for comprehensive support.
- Implemented tailored strategies to improve client mental health outcomes.
Adult Program Coordinator
Psycamore, LLC
Flowood, MS
05.2015 - 07.2016
- Ensured seamless execution of client events through coordinated program logistics.
- Enhanced operational efficiency by developing detailed project timelines.
- Streamlined communication and improved service delivery with cross-functional team collaboration.
- Increased program effectiveness and participant engagement through implemented process improvements.
Utilization Review Coordinator
Psycamore, LLC
Flowood, MS
05.2010 - 05.2015
- Ensured compliance with regulatory standards through effective utilization reviews.
- Evaluated patient records and treatment plans for medical necessity and appropriateness.
- Streamlined review processes, enhancing operational efficiency and reducing turnaround times.
- Collaborated with healthcare providers to troubleshoot care authorization issues effectively.
Education
Master of Science - Marriage And Family Therapy
Mississippi College
Clinton, MS08-2013
Bachelor of Science - Biology
Mississippi College
Clinton, MS08-2010
Associate of Science - Emergency Medicine
Holmes Community College
Goodman, MS12-2004
Skills
- National Certified Counselor (NCC #331076)
- Licensed Professional Counselor (MSLPC #1916)
- Board Certified–TeleMental Health Provider (BC-TMH)
- Certified Employee Assistance Professional (CEAP)
- Qualified Substance Abuse Professional (Q-SAP)
Timeline
EAP Regional Manager
United Airlines
03.2023 - Current
Clinical Therapist (Part-Time)
MEA Cares
03.2023 - 11.2024
DIRECTOR OF EAP SERVICES
MEA Cares
08.2019 - 03.2023
CLINICAL THERAPIST
MEA Cares
07.2016 - 08.2019
Adult Program Coordinator
Psycamore, LLC
05.2015 - 07.2016
Utilization Review Coordinator
Psycamore, LLC
05.2010 - 05.2015
Master of Science - Marriage And Family Therapy
Mississippi College
Bachelor of Science - Biology
Mississippi College
Associate of Science - Emergency Medicine
Holmes Community College