Summary
Overview
Work History
Education
Accomplishments
Timeline
Generic

Laura Ley

Thomasville,GA

Summary

Experienced Director proficient in managing healthcare operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.

Overview

36
36
years of professional experience

Work History

Director of Operations

Archbold Medical Center
07.2015 - Current
  • Day to Day Operations working with Practice Administrators for 13 Practices
  • Guide Practice Administrator in processes in practices; policies & procedures as well as understanding new information from Administration.
  • Guide and assist in personnel issues as well as office issues.
  • Assist in Operation issues when there is an open position for Practice Administrator until position is filled.
  • Guide and assist in personnel issues.
  • Attend all Staff & Financial Monthly Meetings.
  • Worked closely with Practice Administrators on preparing budgets for fiscal year.
  • Coordinated work with Facilities Department when minor projects needed to be done in the practices by obtaining quotes and schedule work to be completed as well as order furniture or equipment.
  • Process invoices.
  • Hired & oversaw float pool for front staff.

Practice Administrator

Archbold Medical Center
01.2012 - 06.2016
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Supervised team of 20 office personnel.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.

Receptionist

Archbold Medical Center
09.2009 - 01.2012
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Collected payments, processed transactions and updated relevant records.
  • Sorted, received, and distributed mail correspondence between departments and personnel.

Office Manager

Designing Images
05.2007 - 05.2009
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Project Coordinator

Wheaton Franciscan Healthcare-All Saints
06.1997 - 05.2007
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Managed competing demands and professionally adapted to frequent change, delays and unexpected events.

Administrative Secretary

WestWind Treatment Center (Merged With All Saints)
11.1987 - 06.1997
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Created and updated records and files to maintain document compliance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assistant to Director
  • Transcriptionist

Education

GED -

J I Case
Racine
1985

Accomplishments

Co-author of Medical Phrase Index which was for students pursuing a medical career.


Awards & Recognitions:


Archbold Medical Center Gold Service Provider Award for Service Excellence of Employee Standards


Heart of All Saints Volunteer: Received recognition from local newspaper.


United Way Coordinator for All Saints Hospital for 14 years.


Kids Connection Community Project: Coordinated local vendors, volunteers and their families, who donated materials and time necessary to build a children's park. Community Project was feature on Television Show 20/20.


Healthcare Network: Oversaw expansion of Clinic for the underprivileged in the community needing medical and dental assistance and coordinated materials and labor donated through local vendors.


Timeline

Director of Operations

Archbold Medical Center
07.2015 - Current

Practice Administrator

Archbold Medical Center
01.2012 - 06.2016

Receptionist

Archbold Medical Center
09.2009 - 01.2012

Office Manager

Designing Images
05.2007 - 05.2009

Project Coordinator

Wheaton Franciscan Healthcare-All Saints
06.1997 - 05.2007

Administrative Secretary

WestWind Treatment Center (Merged With All Saints)
11.1987 - 06.1997

GED -

J I Case

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Laura Ley