Laura Leyva
Santa Monica, CA,California
Summary
Highly skilled individual with self-starter mentality. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
11
11
years of professional experience
Work History
Sales Associate
Hatch Collection
Santa Monica, CA
08.2022 - Current
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Collaborated with management teams to develop innovative marketing strategies.
- Upsold additional items based on customer interests and needs.
Assistant Store Manager
Barneys New York
Santa Monica, CA
01.2019 - 09.2019
- Executing daily directives from corporate for inventory control of high-end brands
- Supervision of sales staff and back of house employees
- Overseeing and documenting all incoming and outgoing merchandise
- Specialist in targeting fraudulent activity and counterfeit merchandise
- Achieved personal targeted goal to reduce store loss/shortage to 0% in six months.
Customer Service Representative
Bloomingdale's
Santa Monica, CA
10.2016 - 12.2018
- Responsibilities included processing online/in store returns, fielding calls for customers, vendors, store executives and employees
- Held a leadership role as an online fulfillment specialist with above 98% rate in nationwide web orders
- Additionally held the cash key to the stores main vault where I performed weekly accounting, balancing of ledgers, preparing cash banks for fifty-two registers, receiving and dispensing cash deposits
- In addition, a keyholder and sales specialist working directly with vendors for accessories department.
Sales Associate
MONCLER
Beverly Hills, CA
10.2012 - 05.2015
- Responsible for acquiring and maintaining clientele for startup concept store
- Forming strong and consistent communication with clients
- Sold over 2.5 million in sales in two years as a part time associate
- Soley responsible for our substantial celebrity outreach
- Procured a list of sales, gifting and scheduling in store visits.
Education
Bachelor's - Dance
UCLA
08.1995
High school diploma -
Notre Dame Academy
06.1990
Skills
- Store Management Experience
- Client Account Management
- Inventory Control
- Retail Loss Prevention
- Merchandising
- Customer service
- Profit & Loss
- Client Service
- Management
- Upselling
Languages
Spanish - Fluent
References
References available upon request.
Timeline
Sales Associate
Hatch Collection
08.2022 - Current
Assistant Store Manager
Barneys New York
01.2019 - 09.2019
Customer Service Representative
Bloomingdale's
10.2016 - 12.2018
Sales Associate
MONCLER
10.2012 - 05.2015
Bachelor's - Dance
UCLA
High school diploma -
Notre Dame Academy