Laura Linnabary

• Oversaw hiring, onboarding processes and training of interns to ensure a skilled workforce capable of meeting state requirements and compliance with company standards
• Developed and implemented SOPs to ensure the highest level of care for all decedents, between the five locations the PCC served.
• Collaborated closely with arranging funeral directors to exceed client family expectations.
• Worked closely with families to ensure all details of decedent appearance.
• Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
• Maintained accurate records of all aspects related to decedent care to include:

Monthly filing of state reports for cremation

Yearly filing of crematory information to the DEQ

Corporate record retention

• Responsible for all decedent care to include:

Transfers to the Care Center

Embalming

Dress, cosmetics, casketing

Restorative Art

Cremation

Transfer to and set up at chosen location

• Managed inventory and purchasing of supplies to help reduce PCC operating costs
• Responsible for employee schedules, PTO and approving hours worked.

• Developed strong relationships with clients through active listening and effective communication skills during initial notifications and arrangement conferences.
• Enhanced client satisfaction by providing compassionate and empathetic support during funeral planning processes.
• Exhibited professionalism and discretion when handling sensitive information about deceased individuals and their families throughout the internship.
• Gained valuable insights into diverse cultural practices surrounding death rituals, allowing for tailored approaches when assisting families from various backgrounds.
• Collaborated with experienced Funeral Directors to learn industry best practices and gain hands-on experience in all aspects of funeral service operations.
• Ensured adherence to federal, state, and local regulations by staying up-to-date on industry laws and guidelines.
• Assisted in coordinating all aspects of funeral services, ensuring a smooth and dignified experience for grieving families.
• Aided in preparing bodies for viewing or cremation following strict safety protocols for embalming procedures as required by law.