Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Laura Littlebear

Cleveland,UT

Summary

Dynamic leader with a proven track record at Greater Good Charities, adept in operations management and fostering strategic partnerships. Excelled in enhancing process efficiency and mentoring teams, achieving a 22% profit turnaround and overseeing high-impact spay/neuter programs. Skilled in critical thinking and effective communication, consistently driving organizational success.

Overview

29
29
years of professional experience

Work History

Vice President- Field Operations

Greater Good Charities
08.2023 - Current
  • Provide complete reporting for Executive Team visibility into Field Operations activities, and to inform decisions on program integration, asset allocation, donor outreach, organization communications, etc.
  • In partnership with the EVP of Field Operations and the COO, recommend and lead the implementation and/or development of systems and processes to manage volunteers, disaster response activities, and other projects as requested.
  • Oversee logistics for field response functions to include asset inventory, movement, and placement.
  • Supply situational reports on site assessments for response or program activities, and advise on safety, potential or existing partners, capacity, etc.
  • Serve as a leader and represent GGC in an official capacity for programs and disasters.

activities.

Vice President- Good Fix

Greater Good Charites
05.2021 - 08.2023
  • Managed high-volume, high-quality spay and neuter program.
  • Oversaw budgetary and financial planning for program.
  • Developed strategic partnerships for pharmaceutical donations.
  • Developed sustainable strategies for population control in partnership with local shelters and non-profits.

Director of Operations- Companion Animals

Humane Society of the United States
Gaithersburg, MD
04.2019 - 05.2021
  • Directed and organized 5 surgical teams to perform high-quality, high-volume clinics in Puerto Rico.
  • Ensured safe procedures for more than 60,000 spays and neuters of dogs and cats.
  • Led comprehensive spay/neuter effort following COVID recovery, successfully performing procedures on 50,000 animals at multiple shelters and clinics throughout the United States.
  • Oversaw inventory and budget management for donor contributions totaling millions of dollars.
  • Enabled sustained supply of veterinary resources to all clinics through strategic collaboration with pharmaceutical companies.

Vice President

ViDAS (non-profit)
01.2009 - 05.2021
  • Oversaw volunteer staffing operations, including interviews and verifying references.
  • Managed clinic floor operations, ensuring smooth workflow.
  • Oversaw clinical operations at Spayathon 2018-19.
  • Advised the president regarding policy adjustments.
  • Managed procurement activities by securing favorable non-profit rates from suppliers.
  • Instrumental in creating SOPs and optimizing clinic workflows.
  • Reached milestone of completing the 14th personal clinic in November at Spayathon event in Arecibo, PR.

Operations Director

Hancock Veterinary Services
, AR
09.2014 - 04.2019
  • Led comprehensive management activities to enhance team skills within a complex hospital network.
  • Designed and enforced AAHA approved guidelines for managing controlled substances in multiple hospitals.
  • Oversaw merger and integration of a $1.3 million clinical enterprise.
  • Transformed practice from deficit to a 22% profit within 60 days.
  • Served as the lead Veterinary Technician in four hospitals.
  • Integrated AVMA/AAHA standards into operational procedures for improved patient care.

Project Manager

R&M Mechanical
01.2012 - 01.2014
  • Oversaw time lines and budgets for operating jobs for commercial HVAC and Plumbing
  • Managed less than 10 employees for job efficiency, time management and general upkeep of fleet vehicles
  • Responsible for bidding and providing budget estimates for upcoming projects
  • Handled all permits and inspection scheduling

Regional Operations Director

VCA Animal Hospitals
01.2006 - 01.2012
  • Oversaw all financial and operations management for 13 veterinary hospitals in Oklahoma and Colorado
  • This is also included client management and communication as well as all human resource issues
  • Managed a total annual revenue of 21 million dollars
  • Responsible for annual budget process and management of each hospital
  • Also, evaluating SSG performance is related to budgeted outlook
  • Responsible for training, education, development and promotion of medical management to all staff within the hospitals
  • Responsible for hiring, performance reviews and termination of all para and professional staff within hospitals
  • Responsible for hospital charging policies, proper and effective price changes, discount strategies for large accounts, overall discount policies and invoice audits
  • Reviewed inventory and train staff on leveraging purchases through financial period
  • Responsible for reviewing hospital financial and quality care reports
  • Reports include medical supply expenses, payroll expenses and other direct costs as they compare to budgeted revenue

Hospital Manager

VCA Animal Hospitals
01.2001 - 01.2006
  • Multi managed five veterinary hospitals in Oklahoma and Colorado
  • Maintained 28% or better contribution margin for three consecutive years
  • Experienced and average of 17% SSG over a three year period
  • Responsible for daily management of each veterinary hospital
  • Oversaw all staff training
  • Responsible for hospital financial budget and growth
  • All product ordering and inventory as well as labor management
  • Responsible for all HR development and enforcement

Lead/Surgery Veterinary Technician

VCA Animal Hospitals
01.1996 - 01.2001
  • Responsible for all incoming surgical patients from pre-med to recovery
  • Responsible for all anesthetic procedures includes induction, intubation and monitoring during procedure
  • Responsible for general assessment and triage of all incoming, hospitalized patients, emergent and non
  • Established AAHA approved controlled substance standard for multiple hospitals
  • Oversaw 6 other technician and assistants
  • Performed annual reviews as well as any disciplinary encounters
  • Responsible for all scheduling

Education

Associate of Applied Science - Business Administration

Tulsa Community College
01.1997

Oklahoma State University
01.1995

High School -

Kellyville High School
Kellyville, OK
01.1993

Skills

  • Critical thinking
  • Operations management
  • Partnerships and affiliations
  • Resource allocation
  • Policy and procedure development
  • Verbal and written communication
  • Coaching and mentoring
  • Process improvement

Affiliations

  • Fork lift certified
  • Completed Accident Avoidance Course through Summit Point Training Facility
  • CPR, AED and first aid certified

Timeline

Vice President- Field Operations

Greater Good Charities
08.2023 - Current

Vice President- Good Fix

Greater Good Charites
05.2021 - 08.2023

Director of Operations- Companion Animals

Humane Society of the United States
04.2019 - 05.2021

Operations Director

Hancock Veterinary Services
09.2014 - 04.2019

Project Manager

R&M Mechanical
01.2012 - 01.2014

Vice President

ViDAS (non-profit)
01.2009 - 05.2021

Regional Operations Director

VCA Animal Hospitals
01.2006 - 01.2012

Hospital Manager

VCA Animal Hospitals
01.2001 - 01.2006

Lead/Surgery Veterinary Technician

VCA Animal Hospitals
01.1996 - 01.2001

Associate of Applied Science - Business Administration

Tulsa Community College

Oklahoma State University

High School -

Kellyville High School
Laura Littlebear