Laura L. Moore, CSEP
Hanover,PA
Summary
Dynamic Event Operations Leader with a proven track record of steering operations teams toward optimized workflows and exceptional results. Expertise in implementing strategic process improvements that boost productivity and elevate team morale. Skilled in team management and adept at problem-solving, ensuring smooth operational performance in fast-paced environments. Committed to fostering collaboration and driving success through innovative solutions and a focus on quality outcomes.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Operations Team Leader, the Experience Studio
American Express Meetings & Events
01.2021 - Current
- Built and managed a team of four professionals by overseeing operational processes on a day-to-day basis.
- Recognized as Pacesetter in 2019 and 2024
- Oversaw daily operations ensuring efficiency and compliance with company standards.
- Implemented process improvements resulting in streamlined workflows and reduced operational delays.
- Led cross-functional teams in project execution, enhancing collaboration and communication across departments.
- Developed training programs for new team members, increasing onboarding effectiveness and retention rates.
- Analyzed performance metrics to identify areas for improvement, driving data-driven decision-making initiatives.
- Coordinated resource allocation to optimize productivity while maintaining budgetary constraints.
- Facilitated regular team meetings to assess progress, address challenges, and celebrate achievements.
- Proactively identified potential risks or obstacles, developing contingency plans to minimize disruptions to operations.
Sr. Sourcing & Program Manager
American Express Meetings & Events
2019 - 01.2021
- Spearheaded the sourcing, contracting and planning programs for a select portfolio of clients.
- Recognized by clients for superior event and account management on a consistent basis.
- Developed and implemented strategic planning processes for event management, enhancing efficiency and client satisfaction.
- Led cross-functional teams to execute large-scale meetings and events, ensuring alignment with organizational goals.
- Managed vendor relationships, negotiating contracts to optimize costs and service delivery for corporate clients.
- Analyzed program performance data to identify trends, driving continuous improvement initiatives across event offerings.
- Mentored junior team members, fostering a culture of learning and professional development in project management practices.
- Collaborated with stakeholders to define project scope and objectives, ensuring successful execution of diverse events globally.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
Sourcing & Event Manager
American Express Meetings & Events
01.2015 - 01.2019
- Managed the client’s end-to-end sourcing, contracting and event management operations. Provided support to multiple teams and job functions as needed. Appraised and improved sourcing activities by analyzing program spend and new possibilities.
- Developed and executed event strategies to enhance client engagement and satisfaction.
- Coordinated logistics for large-scale conferences, ensuring seamless operations and attendee experience.
- Nominated for a high profile event in the company wide yearly impact award.
Administrator & Sr. Planner, Meetings & Events
Direct Travel (Travel Destinations Management)
01.2010 - 01.2015
- Efficiently managed the sourcing, contracting, meeting planning, and air teams for the execution of Government, Pharmaceutical, and Technology programs. Administered the data entry and process for required pharmaceutical reporting.
- Designed and organized operational programs for a large government account.
- Achieved multiple monthly and annual performance awards.
Education
AS - Business Marketing
California Coast University
Skills
- Complex Program/Project Management
- Team Building and Leadership
- Strategic & Operational Planning, Process Improvement
- Account Management
- Budgeting and Cost Controls
- Reporting and Documentation
- Operations management
- Team leadership
- Event planning
- Contract negotiation
- Process improvement
- Cross-functional collaboration
- Client account management
- Performance analysis
Certification
- Certified Special Events Professional
- Cvent Training and in the process of certifications
- Medical Terminology Certification for Medical Programs
Timeline
Operations Team Leader, the Experience Studio
American Express Meetings & Events
01.2021 - Current
Sourcing & Event Manager
American Express Meetings & Events
01.2015 - 01.2019
Administrator & Sr. Planner, Meetings & Events
Direct Travel (Travel Destinations Management)
01.2010 - 01.2015
Sr. Sourcing & Program Manager
American Express Meetings & Events
2019 - 01.2021
AS - Business Marketing
California Coast University
Additional Experience
- Advertising Coordinator, Carroll County Times, Westminster, MD
- Meeting Manager Media Buying Academy, Taneytown, MD
- Marketing & Trade Show Coordinator DH Brothers Group, Reisterstown, MD
- Account Manager - Inside Sales Emery Worldwide, Baltimore, MD