Laura Lopez
San Diego,California
Summary
Active and motivated learner with proven organizational and hardworking skills seeking to apply my abilities in any given position. Reliable and dedicated team player with hardworking and resourceful approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Barista Shift Manager
Frost Me Cafe And Bakery
10.2022 - Current
- Fostered a positive work environment through team building exercises and clear communication.
- Provided outstanding customer service, addressing concerns promptly and professionally to maintain brand reputation.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Enhanced customer satisfaction by providing high-quality beverages and efficient service.
- Trained new employees in company policies, barista techniques, and customer service skills for consistent performance across all staff members.
- Increased repeat business by establishing strong relationships with customers through friendly interactions and personalized service.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
Intern Position
FASHION WEEK SAN DIEGO
01.2021 - Current
- Engaging with public, answering questions and directing them to their reserved seats.
- Assist with back-of-house duties: dressing models, organizing garments by designer, keep models on timed schedule.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Managed social media accounts to boost company visibility, generating increased interest from prospective clients and customers.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Lead Barista
Cafe Madeleine
08.2021 - 08.2022
- Lead shift in a positive manner while upholding, implementing, and maintaining company policies and procedures
- Ensure staff maintains the Cafe Madeleine brand in personal presentation, appearance, attitude, uniform and language
- Supervise other baristas are complying with company procedures, recipes, hygienic protocol, opening/closing, cleaning and weekly tasks
- Maintain inventory, register check documents, payouts and invoice folders
- Place inventory orders
- Make sure the product is in good condition and all items are labeled and rotated to provide freshness
- Assist in training new staff and creating a weekly barista schedule.
Health Information Management Technician
Family Health Centers Of San Diego
05.2021 - 07.2021
- Assists in paper medical record inventory, purging, and shredding activities at both archive and off-site storage areas
- Coordinates the release of medical information, following all department and regulatory guidelines
- Verifies authorizations, records incoming requests, processes requests, and communicates with requestor
- Ensures applicable regulatory and department standards are met or exceeded and adhered to on an on-going basis (JCAHO, OSHA, Safety Standards, etc.)
- Files and retrieves medical records
- Attaches loose reports to correct charts, verifying data
- Maintains logs and billing systems for PHI charges
- Processes documents received, including preparation for scanning, scanning, and reviewing scanned records
- Ensures records requiring Provider review and approval are scanned, uploaded, and messaged to providers within 48 hours
- Reviews medical records for accuracy and completeness
- Participates in a variety of Quality Assurance, Quality Control, and data abstraction as assigned.
Retail/Sales Clerk
San Diego Zoo Global
06.2017 - 05.2021
- Operate a cash register and handle cash accurately
- Work effectively in a team environment
- Assist guests in a courteous, friendly and professional manner
- Make Customer Service a top priority
- Assign and supervise the work of other work personnel
- Model for punctuality and professionalism
- Perform consistently above organization performance standards
- Deal tactfully and courteously with others
Education
Associate of Arts - Fashion Merchandising
San Diego Mesa College
San Diego, CAHigh School Diploma -
San Diego High School of Science And Technology
San Diego06.2017
Skills
- Adaptable
- Problem-Solving
- Communication
- Team-Work
- Leadership
- Attention to Detail
- Fashion photography
- Fashion Show Production
- Sewing Techniques
Languages
Spanish
Full Professional
Timeline
Barista Shift Manager
Frost Me Cafe And Bakery
10.2022 - Current
Lead Barista
Cafe Madeleine
08.2021 - 08.2022
Health Information Management Technician
Family Health Centers Of San Diego
05.2021 - 07.2021
Intern Position
FASHION WEEK SAN DIEGO
01.2021 - Current
Retail/Sales Clerk
San Diego Zoo Global
06.2017 - 05.2021
Associate of Arts - Fashion Merchandising
San Diego Mesa College
High School Diploma -
San Diego High School of Science And Technology
Similar Profiles
Carmelina (Melinda) CriolaCarmelina (Melinda) Criola
Head Baker at Frost Artisan BakeryHead Baker at Frost Artisan Bakery
Ronna HeuvelRonna Heuvel
Cafe All Rounder at Scroll Time Bakery and CafeCafe All Rounder at Scroll Time Bakery and Cafe
Ngoc NguyenNgoc Nguyen
Barista at Oblanc Bakery & CafeBarista at Oblanc Bakery & Cafe