Laura Lopez
Plant City,FL
Summary
Secure a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with people. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
15
15
years of professional experience
Work History
Medical Assistant
DNF Medical Center
Orlando, FL
07.2020 - 07.2022
- As a patient advocate, the medical assistant is expected to ensure that a patient's values, rights, and opinions are always respected.
- It could also involve helping the patient understand their health status and the different treatment options available.
Grocery Department Manager
Walmart Supercenter
Orlando, FL
07.2018 - 07.2020
- Department manager - Enthusiastic leader with 18 years of progressive leadership experience in retail operations
- Recognized for team engagement and development, fostering a positive culture and work environment.
Display Merchandiser
Fossil Watch Store
Orlando, FL
07.2016 - 07.2018
- Greeting Customers and providing outstanding customer service
- Increasing store sales by dealing with any and all customer questions about the products the store offers
- Maintaining presentation of the sales floor, products, and displays
- Achieving established goals
- Complaint handling while adhering to store policies with empathy and tact.
Teller/Customer Service
McCoy Federal Credit Union
Orlando, FL
01.2014 - 01.2016
- Conduct multiple bank transactions within time limits and established guidelines (Cash checks; accept deposits, and loan payments, process withdrawals, etc.) Go the "extra mile" to build trust relationships, customer loyalty and satisfaction
- Comply with regulatory requirements
- Manage risk in every transaction and detect fraudulent transactions to prevent losses
- Solve customers' issues and provide relevant information
- Making sales referrals, suggest alternate channels and cross-sell products and services.
Closing Manager/ Key Holder
Kitchen Collection Store
Orlando, FL
01.2008 - 01.2014
- Managed work areas and maintained appropriate levels of inventory
- Handling cash office, counting money, and handling store sales reports and deposits
- Assign daily duties to associates: ensured adequate supply of merchandise
- Provided excellent customer service, made refunds and exchanges and necessary
- Calculated metric reports to make sure daily goals were met.
Education
Associate’s degree in medical assistant, x-rays technician, phlebotomy -
Keiser University
Orlando, FL08.2012
Skills
- Customer satisfaction-oriented
- Strong Communication skills
- Highly goal oriented
- Positive attitude
- Maintaining confidentiality
- Integrate them into desired results
- Able to coordinate several tasks simultaneously
- Ability to work in a fast-paced environment
- Payment Collection
- Procedure Assistance
- Indirect Patient Care
- Patient-focused care
- Patient Scheduling
- Medical Terminology
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Medical Assistant
DNF Medical Center
07.2020 - 07.2022
Grocery Department Manager
Walmart Supercenter
07.2018 - 07.2020
Display Merchandiser
Fossil Watch Store
07.2016 - 07.2018
Teller/Customer Service
McCoy Federal Credit Union
01.2014 - 01.2016
Closing Manager/ Key Holder
Kitchen Collection Store
01.2008 - 01.2014
Associate’s degree in medical assistant, x-rays technician, phlebotomy -
Keiser University
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