Laura Lopez
Patterson,CA
Summary
Efficient, reliable and fast learning Insurance Coordinator and scheduler with over 5 years of experience. Proficient with excel, medical billing and MS Outlook and all MS Programs.
Professional coordinator with strong background in managing surgical schedules and ensuring seamless operations. Skilled in patient communication, time management, and coordinating with medical staff. Known for reliability, adaptability, and achieving results through effective team collaboration. Strong focus on meeting changing demands while maintaining high standards of care and efficiency.
Overview
8
8
years of professional experience
Work History
Surgery Scheduling Coordinator
Soar and Spine Orthopedics
04.2024 - Current
- Coordinate surgery cases with providers and with the surgery center
- Verify insurances and obtain Pre-Authorization for surgeries and diagnostic testing
- Communicate with patients via phone, in person and email to ensure all documents and appointments are up to date
- Perform patient intake, completion and filing of all necessary records, Patient data entry
- Resolve appointment conflicts for staff and patients
- Good working knowledge of insurance companies medical policies and communicate policy changes to the providers and staff
- Knowledge of CPT and ICD-10 codes
- Run patient estimates and collect payments for upcoming procedures and collect any outstanding balances
- Answer incoming phone calls, perform triage and direct to the appropriate individuals
Workman’s Comp Coordinator
TriValley Orthopedics Specialist
12.2021 - Current
- Obtained authorizations for patient referrals to specialists, diagnostic testing and surgeries
- Used formal channels of communications with adjusters, nurse case managers and providers
- Filed final copy of authorized referrals in patient file for physician review
- Processed and mailed or faxed reports to employers and insurance carriers
- Scheduled initial patient appointments and interpreter if needed
Insurance Referral Coordinator/Chiropractic Assistant
Patterson Chiropractic Center
11.2017 - 11.2021
- Billing and verify patient’s insurance information along with requesting authorization if needed
- Dispute Medical bills, primarily Workmen’s Comp and VA
- Collect all co-payments
- Translate for Spanish speaking patients
- Answer phone calls and assist with any questions that they may have
- Assist Chiropractor during examinations
- Responsible for updating office statistics at the end of each month
- Responsible for Website/Social media and all Email correspondence
Front Desk Office Coordinator
Hessler Plastic Surgery
10.2016 - 11.2017
- Managed multiple phone lines in a professional manner
- All email correspondence through website
- Collected all payments including CareCredit charges and assist with all billing inquiries
- Accurately inputting patient information into PatientNow and ConstantContact
Education
Certified Aesthetician -
Academy for Salon Professionals
Certified Administrative Assistant -
Central County Occupational Center
High School Diploma -
Prospect High School
Skills
- Microsoft Excel
- Medical Billing
- Microsoft Outlook
- Multi-line Phone Systems
- Excellent multi managing skills
- Works well under pressure
- Great communication skills
Languages
Spanish
Native or Bilingual
Timeline
Surgery Scheduling Coordinator
Soar and Spine Orthopedics
04.2024 - Current
Workman’s Comp Coordinator
TriValley Orthopedics Specialist
12.2021 - Current
Insurance Referral Coordinator/Chiropractic Assistant
Patterson Chiropractic Center
11.2017 - 11.2021
Front Desk Office Coordinator
Hessler Plastic Surgery
10.2016 - 11.2017
Certified Administrative Assistant -
Central County Occupational Center
High School Diploma -
Prospect High School
Certified Aesthetician -
Academy for Salon Professionals
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