Summary
Overview
Work History
Education
Skills
Languages
Certification
Languages
Timeline
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Laura Lopez

Los Angeles,California

Summary

Dynamic and results-oriented professional with extensive experience at Starbucks Coffee Company and Sprouts Farmers Market, excelling in customer service and Microsoft Excel. Expert in enhancing efficiency and customer satisfaction through exceptional training and coaching, and meticulous cash handling. Proven track record in improving operational workflows and fostering customer loyalty through attentive service and operational excellence.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Barista

Starbucks Coffee Company
Glendale, CA
01.2024 - 01.2025
  • Maintained calm demeanor during high-volume periods and special events
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Utilized POS system to receive and process customer payments.
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.

Back-up Administrative Coordinator/ Head Cashier

Sprouts Farmers Market
Los Angeles, CA
06.2021 - 07.2023
  • Increased efficiency and eased work loads by creating Excel financial recording system
  • Answered phone calls and responded to inquiries from customers, vendors, and other external contacts
  • Ensured successful audits and accuracy in cash handling by maintaining impeccable financial records to minimize discrepancies in registers
  • Maintained and managed a well organized filling system for electronic and paper-based essential documents and information to ensure easy access
  • Managed calendars, scheduled appointments, assisted in the recruitment process for senior staff members
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Monitored register drawers to ensure adequate change was available throughout each shift.
  • Updated and maintained cashiering equipment, troubleshooting issues and liaising with technical support when necessary.
  • Trained new cashiers in POS system operation, customer service protocols, and store policies.
  • Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Verified employee timecards for accuracy and completeness prior to submitting payroll information.

Education

Some College (No Degree) - Business Administration

Glendale Community College
Glendale, CA

Skills

  • Exceptional customer service
  • Microsoft Excel
  • Excellent memory and decision-making
  • Training and coaching
  • Drawer balancing
  • Employee training
  • POS systems
  • Hard-working
  • Refunds and exchanges
  • Cash handling
  • Time and wage management
  • Inventory management and organization
  • Documentation and bookkeeping
  • Opening and closing coordination
  • Speedy and efficient
  • Safe food handling
  • Up-selling
  • Attention to detail

Languages

  • English
  • Spanish

Certification

  • California Food Handlers Certified

Languages

Spanish
Professional

Timeline

Barista

Starbucks Coffee Company
01.2024 - 01.2025

Back-up Administrative Coordinator/ Head Cashier

Sprouts Farmers Market
06.2021 - 07.2023

Some College (No Degree) - Business Administration

Glendale Community College

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