LAURA LOPEZ

• Interacts with patients and other staff with courtesy, concern, respect, and sensitivity.
• Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information
• Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
• Guided patients through the completion of consent and other required medical forms.
• Obtained necessary signatures for privacy laws and consent for treatment.
• Collaborated with other departments to ensure quality customer service was delivered.
• Verified insurance coverage for services provided by the facility.
• EPIC experience.
• Implemented patient satisfaction surveys to identify areas for improvement.
• Facilitated communication between patients, staff members, and third party payers.
• Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.

• Packed and unpacked items, checking breakables before stocking on shelves. Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
• Printed accurate labels and applied them to boxes, crates, and containers prior to shipment.
• Packaged items with appropriate materials to prevent damage during shipping.
• Prepared supplies for shipping to specific destinations by packing and labeling.

• Documented research findings and prepared polished reports, highlighting results and potential improvement strategies.
• Billing management for imports and exports.
• Have financial control of vessels from around the world, and invoiced to the United States.
• Devised new and improved records management programs to organize and protect data.
• Performed quality assurance to assess data, and validate results.

• Performed in-depth analysis to help solve diverse problems with program implementation and operations.

• Coordinated appointments, meetings and conferences.
• Composed, edited, and typed complex memos and reports with job-related software.

• Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.

• Created spreadsheets in Microsoft Excel for record-keeping and reporting.
• Organized both physical and digital files and updated reports to coordinate project materials.
• Conducted research, compiled and typed statistical reports, synthesized information and
provided excellent communication to disseminate information throughout organization.