Laura Lopez
Tampa,FL
Summary
Empathetic and detail-oriented professional with 10+ years of experience in customer service, front desk operations, and patient/client care. Proven ability to manage appointments, support clinical staff, and maintain confidentiality in healthcare and service settings. Known for creating welcoming environments, communicating effectively, and handling sensitive information with professionalism. Bilingual in both Spanish and English, CPR/First Aid certified and passionate about contributing to high-quality patient care in a clinical setting.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Receptionist
Kiva
03.2024 - 10.2024
- Welcomed clients and supported a smooth front-desk experience.
- Scheduled appointments for multiple providers with accuracy.
- Maintained patient records and ensured HIPAA compliance.
- Coordinated communication between team members and clients.
- Handled calls, emails, and daily administrative tasks efficiently.
Customer Service Representative
Stymco Medical
09.2021 - 02.2024
- Handled high-stress situations and resolved issues with empathy and professionalism.
- Provided product recommendations and accurate info based on customer needs.
- Trained new reps and ensured adherence to company policies.
- Coordinated with logistics to expedite urgent orders.
- Documented customer interactions for accurate follow-up and service continuity.
Cashier
Publix
08.2013 - 10.2021
- Greeted customers and provided prompt, friendly service.
- Accurately handled cash, check, and card transactions.
- Assisted with purchases, item location, and rewards enrollment.
- Resolved issues professionally to build customer loyalty.
- Maintained store cleanliness and supported team needs with flexible shifts.
Member Service Advocate
GTE Financial
08.2019 - 08.2021
- Delivered fast, accurate support to improve member satisfaction and retention.
- Trained new team members on policies to ensure consistent, high-quality service.
- Handled high call volumes with professionalism and attention to detail.
- Streamlined daily workflows to reduce wait times and increase efficiency.
- Collaborated with sales teams to identify upsell opportunities and support revenue growth.
- Promoted a positive, team-focused environment through strong communication and service skills.
Education
High School Diploma -
Chamberlain High School
Tampa, FLHillsborough Community College
Tampa, FLSkills
- Organization skills
- Time management
- Greeting and seating clients
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Telephone skills
- Typing speed
- Information protection
Certification
CPR/First Aid certified
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Kiva
03.2024 - 10.2024
Customer Service Representative
Stymco Medical
09.2021 - 02.2024
Member Service Advocate
GTE Financial
08.2019 - 08.2021
Cashier
Publix
08.2013 - 10.2021
High School Diploma -
Chamberlain High School
Hillsborough Community College
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