Laura Lopez
Manassas,VA
Summary
As a highly skilled and experienced Technical Solutions Analyst, I am seeking a challenging role that allows me to utilize my technical expertise and leadership skills to deliver innovative and effective solutions. My proven track record in providing exceptional technical support to clients, combined with my ability to work under pressure and meet tight deadlines, make me a valuable asset to any organization.
Technical consultant prepared for this role with strong background in providing innovative solutions and troubleshooting complex technical issues. Expertise includes system integration, software development, and network management. Known for strong focus on team collaboration and achieving results, adaptable to changing needs, and consistent reliability. Skills include advanced problem-solving, effective communication, and strategic planning.
Overview
14
14
years of professional experience
Work History
Technical Solutions Consultant
Visa
07.2024 - Current
- Developed and implemented strategic technical solutions to streamline client payment processing operations.
- Collaborated with cross-functional teams to troubleshoot and resolve complex technical issues.
- Developed training materials to educate clients on new system features and functionalities.
- Analyzed client feedback to drive product improvements and optimize user experience.
TECHNICAL SUPPORT ANALYST
VISA INC.
01.2022 - Current
- -Proficient in troubleshooting and problem resolution.
- -Strong understanding of operating systems and software applications.
- -Excellent in customer service and communication.
- -Ability to multi-task and prioritize effectively.
- -Skilled in technical documentation and reporting.
- -Knowledge of network systems and security protocols.
- -Experience in support ticket handling and tracking.
- -Proficient in remote desktop and virtual assistance tools.
- -Strong analytical and problem-solving skills.
- -Continual learning and adaptation to new technologies.
BADGING ADMINISTRATOR
Allied Universal Security Services
01.2016 - 01.2022
- - Operates, maintains, and troubleshoots access control systems.
- - Manages user administration, training, and compliance audits.
- - Provides badge support including printing, ordering, and distribution.
- - Supports audits by providing required data.
- - Offers frontline customer support across regions.
- - Works with systems like Quantum, Ccure, Workday, and LI Identity.
- - Onboards contractors and approves badge destruction.
- - Manages inventory and supply orders for badging office.
- - Assists receptionist with concerns and temporary access cards.
- - Serves as liaison to ensure company-wide understanding of access control policies.
ADMIN/RECEPTIONIST
Allied Barton Security Services
01.2012 - 01.2016
- - Deliver client services and information sharing on-site.
- - Provide administrative support and prompt problem resolution.
- - Manage access control, building activity tracking, and safety protocol enforcement.
- - Handle communication, incident reports, and multiple phone calls.
- - Execute security procedures, including CPR and emergency protocols.
- - Organize post orders, prepare hiring packets, and schedule site tours.
Education
Associates of Science - Criminology
ITT Technical Institute
Chantilly, VA09.2012
Skills
- Bilingual: Fluent in Spanish (speaking, writing, and reading)
- Reliable and Adaptable: Dependable, hardworking, and able to adapt to new situations with ease
- Organized and Detail-Oriented: Excellent organizational skills with a keen eye for detail
- Strong Communicator: Effective written and verbal communication skills, with the ability to multitask and work well under pressure
- Customer Service Oriented: Proven track record of providing exceptional customer service
- Proactive and Determined: Takes initiative and consistently demonstrates determination and responsibility
- Tech-Savvy: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Internet Explorer
- Deadline Driven: Able to work effectively with limited resources and meet tight deadlines
- Research and Analysis: Demonstrated ability to research, consolidate, and analyze information
- Customer support
- Solution design
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Decision-making
- Relationship building
- Team building
- Task prioritization
- Self motivation
- Product knowledge
- Analytical thinking
- Customer relationship management
- Goal setting
- Documentation
- Professionalism
- Strategic planning
- Time management abilities
- Written communication
Accomplishments
- Documented and resolved Truist Case Management after their migration Oct. 2024 which led to less cases and stratigic planning on hwo to document the porcess that they can self serve to help them train their team.
Awards & Achievements
Allied Barton Employee of the Month: March 2013, June 2015
Employee of the Quarter
August 2024 received the award for exceptional leader who embodies the visa pricniple of leading courageously because i am proactive in addressing both client and internal callenges and demonstrating my thoroughness and commitment to follwoup I have significalnlty imporved our cse closure rates aleading to heightened client statisfaction dedication extends to empowering clients through training and detailed coumtnitipoon effectigvely reducing our support volume. Efforts in training new hires and existing saff as well as client has ensured team competency, readiness and overall effiecney more over i am highly praised by clients for my excellent service and albiltiyt o cultivate strong relationgships psotiively impacting our reputiaton and the perscepthion of our tech solutions and the visa bradn my knack for process improvement has led to the successful inoplementiation of intitiatives that have enhanced our operational efficiency and team performance my cntribution shave been instrumental to our success as a team.
Timeline
Technical Solutions Consultant
Visa
07.2024 - Current
TECHNICAL SUPPORT ANALYST
VISA INC.
01.2022 - Current
BADGING ADMINISTRATOR
Allied Universal Security Services
01.2016 - 01.2022
ADMIN/RECEPTIONIST
Allied Barton Security Services
01.2012 - 01.2016
Associates of Science - Criminology
ITT Technical Institute