Laura Lord
La Vergne,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Hospital Manager
Southern Veterinary Center
01.2021 - Current
- Evaluated employee performance regularly, providing constructive feedback to support growth and skill development within the organization.
- Reviewed work procedures and operational problems to determine ways to improve service, performance and safety.
- Evaluated patient care and initiated procedural changes for increased benefit.
- Promoted a culture of excellence among hospital staff by organizing ongoing professional development opportunities for employees at all levels.
- Increased efficiency in hospital operations by streamlining processes and implementing best practices in management techniques.
- Implemented continuous improvement initiatives that reduced operational costs while maintaining high standards of care.
- Improved client satisfaction by implementing effective communication strategies between hospital staff and patients.
- Enhanced employee morale and retention by fostering a positive work environment through team-building activities and open communication channels.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Hospital Manager
Lakeview Animal Hospital
02.1996 - 12.2020
- Evaluated employee performance regularly, providing constructive feedback to support growth and skill development within the organization.
- Reviewed work procedures and operational problems to determine ways to improve service, performance and safety.
- Promoted a culture of excellence among hospital staff by organizing ongoing professional development opportunities for employees at all levels.
- Ordered supplies and conducted routine inventories of supplies and equipment.
- Managed budgets and financial resources, ensuring optimal allocation of funds for necessary equipment, staffing, and supplies.
- Enhanced employee morale and retention by fostering a positive work environment through team-building activities and open communication channels.
- Worked as a Veterinary Assistant for the first 12 years at Lakeview and moved in the management position.
Education
Bachelor of Science - Psychology
Central Michigan University
Mt. Pleasant, MI06.1993
Skills
- Maintained working relationships with vendors
- Client Education on pet care needs
- Training and mentoring
- Employee Supervision
- Employee Recruitment and Hiring
- Schedule Management
- Employee Performance Evaluations
Timeline
Hospital Manager
Southern Veterinary Center
01.2021 - Current
Hospital Manager
Lakeview Animal Hospital
02.1996 - 12.2020
Bachelor of Science - Psychology
Central Michigan University
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