Laura Loredo
Los Fresnos,TX
Summary
Reliable Manager demonstrating high level of ownership and initiative with over ten years of experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Motivational leader and organizational problem-solver. Team building and customer service skills. Experience stepping into roles and quickly making positive decisions to drive company success. Always open and ready to grow my knowledge and experience with any opportunity given to me.
Overview
9
9
years of professional experience
Work History
Manager
Mid Valley Motors
La Feria, TX
09.2020 - 10.2023
- Cultivate strong relationships with lenders to secure the best financing options for customers, ensuring a seamless finance process.
- Offer recommendations and assistance to customers to arrange the financing of their purchases.
- Provide customers with additional product offerings to enhance their vehicle and ownership experience.
- Ensure sales are structured to produce the highest profitability. Accurately desk deals, makes credit decisions and effectively closes deals. Contract and collect all money at closing. Verify paperwork involved with cash, financing , and, or loan transactions.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
BDC Manager
Charles Clark Chevrolet Co.
McAllen, TX
08.2019 - 07.2020
- Hiring, training, and motivating the team. Monitoring the performance of internet sales- BDC department. ( Business Development Center )
- Assisting individual internet sales representatives in setting aggressive, yet realistic monthly sales goals. Tracking all customers to ensure prompt response time and monitoring follow ups within the CRM.
- Making sure all internet sales representatives meet and, or exceed all activity standards for phone calls and appointments.
- Participated in regular meetings with all internet sales representatives to discuss opportunities for improvement within the BDC operations.
- Trained new staff on customer service processes, product knowledge, and company policies.
- Oversaw department and delegated assignments to employees according to skill sets.
- Answered incoming questions via phone and email discussing advertised pricing and inventory.
Finance Assistant
Bert Ogden CDJR
Harlingen, TX
06.2018 - 05.2019
- Manage and oversee the accounting department, ensuring the responsibilities of all departmental employees are completed properly and in a timely manner.
- Process journal entries as needed for month end activity for all sales managers.
- Work closely with finance manager to prepare contracts to send to the bank, making sure all required documents are correct to get funding from the bank.
- Preparing tag and title work for processing, working with the DMV.
- Created spreadsheets to track profit and loses from each deal.
- Ensured proper security measures were taken when handling sensitive customer data.
Finance Assistant
Charlie Clark Nissan
Harlingen, TX
07.2014 - 05.2018
- Manage and oversee the accounting department, ensuring the responsibilities of all departmental employees are completed properly and in a timely manner.
- Process journal entries as needed for month end activity for all sales managers.
- Working closely with finance managers to prepare contracts to send to the bank. Making sure all required documents are correct to get funding from the bank.
- Prepare tag and title work for processing and working with the DMV.
- Assist the BDC department when needed
- Help in other departments as needed.
- Utilized software applications such as Microsoft Excel and Access for recordkeeping purposes.
Skills
- Performance Management
- Strategic Planning
- Verbal and Written Communication
- Complex Problem-Solving
- Time Management
- Team Leadership
- Calm Under Pressure
- Self-Directed
- Microsoft Word and Excel certified
- Fluent in English and Spanish
- Computer Skills
- Multitasking
Timeline
Manager
Mid Valley Motors
09.2020 - 10.2023
BDC Manager
Charles Clark Chevrolet Co.
08.2019 - 07.2020
Finance Assistant
Bert Ogden CDJR
06.2018 - 05.2019
Finance Assistant
Charlie Clark Nissan
07.2014 - 05.2018