A well educated and more detail oriented than most. I am one who is a flexible team player with strong problem-solving and interpersonal abilities. I can think outside of the box if needed. Detail-oriented team player with strong organizational skills. I also have the ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Laura Lorengo
Metamora,IL
Summary
Overview
9
years of professional experience
1
Certification
Work History
Uftring ChevroletWashington, IL
AUTO PARTS COUNTER PERSON
05.2023 - 03.2024
Job overview
- Delivered exceptional customer service by promptly responding to queries and concerns via phone, e-mail, and face-to-face interactions.
- Managed inventory by ordering parts and creating purchase orders from various distributors to meet customer demands.
- Provided prompt assistance to customers and technicians by electronically researching vehicles and their corresponding parts.
- Conducted cash handling and credit card transactions as well as performed register closeout at end of business day.
- Maintained high satisfaction levels by addressing all customer service issues in a timely manner.
- Guided customers in making informed decisions about substituting or altering original manufacturer. parts whenever necessary
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
10 Roads ExpressPeoria, IL
APPRENTICE DIESEL MECHANIC
02.2022 - 02.2023
Job overview
- Consistently ensured organized work areas by cleaning the shop daily and promptly storing new supplies.
- Maintained detailed records of parts utilized and time taken for repairs to facilitate precise invoicing.
- Ran diagnostic tests on equipment and vehicles submitted with codes.
- Executed required documentation using a fleet maintenance software program.
- Performed preventative maintenance on PM A and B services on Mack, Kenworth, and Isuzu.
TNT'S Bar & GrillEast Peoria, IL
WAITRESS
09.2021 - 07.2022
Job overview
- Managed inventory levels and replenished supplies in a timely manner to ensure smooth operations.
- Managed cash transactions and credit card machines to provide seamless customer service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Successfully increased referrals and walk-in business by displaying enthusiasm and providing excellent service.
- Maintained composure and professionalism while handling challenging customers and busy shifts.
- Assisted staff in bussing tables and rolling silverware during peak periods to ensure efficient table turnover.
- Provided comprehensive training on food handling, customer service, and safety protocols to new wait staff.
ByriderPeoria, IL
CUSTOMER SERVICE MANAGER
05.2021 - 02.2022
Job overview
- Priotitized customer satisfaction and loyalty while trying to address and resolve the daily complaints.
- Managed accurate record-keeping of customer service interactions and conversations
- Solved ongoing operational and business challenges, driving improved company performance
- Addressed customer concerns to enhance company loyalty.
- Ensured the accuracy of invoices through creation and review
- Maintained a composed and professional attitude while addressing dissatisfied customers.
- Actively listened to customers, handled concerns quickly, and escalated when necessary.
Numed/NuEraEast Peoria, IL
DISPENSARY LEAD/GENERAL MANAGER
06.2019 - 08.2021
Job overview
- Developed and implemented strategies to increase sales and profitability.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Introduced new methods, practices, and systems to reduce order turnaround time.
- Utilized market trend analysis and competitor activity assessment to drive the creation of competitive advantages.
- Interacted well with customers to build connections and nurture relationships.
- Trained and provided guidance to team members, ensuring the maintenance of high productivity and performance.
- Resolved issues with difficult customers and clients, ensuring smooth operations and exceptional customer service.
- Contributed to the development and onboarding process for both new and existing staff members.
- Planned and assigned workforce shifts effectively.
- Tracked and addressed employee attendance and punctuality issues, promptly resolving recurring problems to ensure timely work habits.
- Managed purchasing and sales.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new vendors.
- Supervised the creation of exciting merchandise displays to catch the attention of store patients/customers.
- Implemented incentives to increase employee loyalty and reduce turnover.
Kuchie's On The WaterCreve Coeur, IL
WAITRESS/CREW TRAINER
03.2015 - 08.2019
Job overview
- Ensured clean dining room and work areas by promptly bussing and resetting tables.
- Enthusiastically greeted customers to promote excellent service.
- Provided clear and concise answers to customer questions pertaining to orders and specialty items, ensuring their satisfaction.
- Delivered regular updates on daily and seasonal specials, accompanied by informative descriptions of menu offerings and their unique flavors.
- Offered suggestions on menu options and effectively promoted food and beverages, resulting in higher sales.
- Printed dining checks with the total due, collected payment, and offered receipts to complete transactions.
Education
Heritage CollegeKansas City, MO
Medical Assisting With X-Ray
05.2011
University Overview
Metamora High SchoolMetamora, IL
High School Diploma
05.1999
University Overview
Skills
- Analytical Thinking
- Time Management
- Attention to Detail
- Relationship Building
- Self-Directed
- Organizational Skills
- Critical Thinking
- Supervision & Leadership
- Troubleshooting
- Professional & Proficient
- Multitasking Abilities
- Empathy Communication Style
Certification
- Forktruck
- Tires
Timeline
AUTO PARTS COUNTER PERSON
Uftring Chevrolet
05.2023 - 03.2024
APPRENTICE DIESEL MECHANIC
10 Roads Express
02.2022 - 02.2023
WAITRESS
TNT'S Bar & Grill
09.2021 - 07.2022
CUSTOMER SERVICE MANAGER
Byrider
05.2021 - 02.2022
DISPENSARY LEAD/GENERAL MANAGER
Numed/NuEra
06.2019 - 08.2021
WAITRESS/CREW TRAINER
Kuchie's On The Water
03.2015 - 08.2019
Heritage College
Medical Assisting With X-Ray
Metamora High School
High School Diploma
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