Laura Lovelady
Oklahoma City,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Effective at working with underwriters, mortgage companies and closing parties to facilitate a smooth and efficient application process. Diligently gathers and checks documents, orders reports and maintains records.
NMLS #2592861
Notary in Oklahoma
Overview
10
10
years of professional experience
Work History
Community Loan Assistant
First United Bank & Trust
6000 S. Western Ave., Oklahoma City, OK, 73139
03.2024 - Current
- Collaborated with Loan Officers to ensure accurate documentation and compliance with lending regulations.
- Reduced errors in loan applications through diligent review, data entry, and verification processes.
- Provided excellent customer service during the loan process, from initial inquiry to closing, ensuring a seamless experience for clients.
- Coordinated with third-party vendors for appraisals, title searches, and other necessary reports required for loan approval.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices in lending operations.
- Managed multiple priorities simultaneously while consistently meeting deadlines for loan closings and disbursements.
- Processed Consumer & Commercial loans, both R.E. & Non-R.E.
- Assisted in training new loan assistants, sharing knowledge and expertise for their success in the role.
- Conducted loan closings with the clients when requested by loan officers
- Became the Social Media Ambassador at the OKC-SW branch in Jan. 2025. Posted on Facebook for the branch from month to month. Posts included information about employee shout-outs, local events & holidays, & weather closures.
Commercial Lines Processor
BancFirst Insurance Services
13230 Pawnee Dr #205, Oklahoma City, OK 73114
06.2023 - 02.2024
- Modified, updated and processed existing policies.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with account managers, distributing mail, and scanning documents.
- Made contact with insurance carriers to discuss policies.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
Insurance Producer
McCarty Insurance Agency (Farmers Insurance)
OKC, OK
03.2023 - 05.2023
- Provided detailed information about company insurance products.
- Provided information on features, policies and relative advantages to promote insurance packages.
- Set up policies and completed all documentation.
- Enhanced insurance agency reputation by accommodating new and different requests and by exploring opportunities to add value.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Mortgage Loan Closer & Funder
First United Bank & Trust
Remote
02.2021 - 11.2022
- Reviewed mortgage documents for accuracy, which included title abstract and insurance forms.
- Reviewed loan files and updated to match current standards.
- Communicated closely with inter-company staff members to promote quick and effective loan workflow.
- Monitored pipelines to track and log status of loans.
- Prepared all paperwork for loan package and arranged final closing meeting.
- Funded files and moved to the servicing department once the Title Companies had confirmed signing documents and disbursing funds.
Closing/Compliance Auditor
Adfitech Inc
Edmond, OK
09.2019 - 01.2021
- Mortgage Quality Control for all types of loans: FHA, VA, Conventional, USDA, etc
- Auditing Mortgage files sent in by the clients, making sure they meet all the required guidelines for major investors.
- Comment on any missing signatures, dates, missed required deadlines, etc.
- Fill out correlating spreadsheets to relay information
- Calculate APR difference and TRID compliance for each loan.
Executive Assistant/Loan Processor
JP Stone Community Bank
Hobbs, NM
11.2018 - 07.2019
- Processed promotional, personal, automotive, and mortgage loans.
- Assisted with closings and teller line.
- Processed payments and scheduled appointments.
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
- Assembled important paperwork and disclosures for borrower.
- Handled confidential and sensitive information with discretion and tact.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
Escrow Processor
First American Title Company
Yukon, OK
02.2018 - 10.2018
- Entered all incoming files into data system.
- Scheduled appointments, answered client questions and concerns, greeted and seated clients for closings.
- Processed files after closings for shipping dept.
- Verified legal documents for correct acknowledgments and legal and lien information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Processed all checks and deposited to the bank.
Receptionist/Processor
American Eagle Title
Yukon, OK
10.2017 - 02.2018
- Opened & closed the office.
- Entered all new files into data system and shipped them after closing.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Deposited checks at the bank.
Teller
Arvest Bank
Yukon, OK
05.2015 - 09.2017
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
Education
Associate of Science - Enterprise Development
OSU-OKC
Oklahoma City, OK12.2014
Skills
- Communication
- Team collaboration
- Loan origination, processing, & servicing
- Consumer & Commercial files
- File management
- Multi-tasking
- Money handling
- Customer service
- Microsoft Office
- Proficient in 10-key
Timeline
Community Loan Assistant
First United Bank & Trust
03.2024 - Current
Commercial Lines Processor
BancFirst Insurance Services
06.2023 - 02.2024
Insurance Producer
McCarty Insurance Agency (Farmers Insurance)
03.2023 - 05.2023
Mortgage Loan Closer & Funder
First United Bank & Trust
02.2021 - 11.2022
Closing/Compliance Auditor
Adfitech Inc
09.2019 - 01.2021
Executive Assistant/Loan Processor
JP Stone Community Bank
11.2018 - 07.2019
Escrow Processor
First American Title Company
02.2018 - 10.2018
Receptionist/Processor
American Eagle Title
10.2017 - 02.2018
Teller
Arvest Bank
05.2015 - 09.2017
Associate of Science - Enterprise Development
OSU-OKC