Laura Lovett
Wesley Chapel,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Small Business Banker
Bank Of America
09.2022 - Current
- Met with existing clients and prospects through personal calling efforts and other contacts to discuss business needs.
- Assisted in planning portfolio growth through development of business plans in alignment with departmental budget and consistent with overall objectives.
- Worked with borrowing clients to procure updated financial information on ongoing basis.
- Maintained up-to-date knowledge of competitors' products.
- Reviewed deposit profitability analysis and outlined strategies to bring unprofitable accounts back to productive status.
Claim Service Representative
Bank of America
10.2016 - 09.2022
- Addressed each customers' needs and wants to recommend suitable product options.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
Teller, Customer services
Bank Of America
07.2016 - 10.2016
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Inventory associate
Carmax
05.2015 - 07.2016
- Moving car from lot to lot
- Customer Service
- Action helper.
Cashier, Customer Service
Cvs
01.2015 - 04.2015
- Restock shelves
- Trucks.
Crew trainer
McDonalds
02.2013 - 11.2014
- Customer Service
- Kitchen and Drive Thru Leader
- Help new coworker achieve the knowledge of new areas.
Education
Associate of Science - Business
Pasco Hernando State College
Wesley Chapel, FL12.2025
High school. -
Wiregrass Ranch High School
01.2015
Skills
- Networking Abilities
- Problem Solving
- Time Management
- Customer Service
- Risk Management
- Financial Planning
- Analytical Thinking
- Banking Regulations
- Attention to Detail
Languages
Spanish
Native or Bilingual
Timeline
Small Business Banker
Bank Of America
09.2022 - Current
Claim Service Representative
Bank of America
10.2016 - 09.2022
Teller, Customer services
Bank Of America
07.2016 - 10.2016
Inventory associate
Carmax
05.2015 - 07.2016
Cashier, Customer Service
Cvs
01.2015 - 04.2015
Crew trainer
McDonalds
02.2013 - 11.2014
Associate of Science - Business
Pasco Hernando State College
High school. -
Wiregrass Ranch High School
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