Laura Lozano
Tyler,TX
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Supervisor
Aramark
06.2019 - Current
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Cashier Team Lead
Los Jueros Taqueria
08.2013 - 02.2019
- Processed refunds and exchanges in accordance with company policy.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Learned duties for various positions and provided backup at key times.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Led opening and closing procedures and conducted cashier drops and cash control.
- Communicated with customers and team members to solve problems.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Assisted customers by answering questions and fulfilling requests.
Education
High School Diploma -
Robert E Lee High School
Tyler, TX06.2012
Skills
- Expectation setting
- Strategic Planning
- Employee Motivation
- Priority management
- Training and mentoring
- Organizational Skills
- Problem-Solving
- Decision-Making
Certification
- Chick-fil-A Certified
- Rising Roll Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Supervisor
Aramark
06.2019 - Current
Cashier Team Lead
Los Jueros Taqueria
08.2013 - 02.2019
High School Diploma -
Robert E Lee High School