Laura L. San Miguel
Edcouch,USA
Summary
Trainer/Educator with exceptional presentation and strong organizational skills. Ambitious and dedicated professional effectively communicates with colleagues, parents, and children. Cultivates an eagerness for learning and fosters a growth mindset, creating lifelong learners. Proven track record of team collaboration and achieving results, delivering training programs that meet organizational needs and adapt to changing requirements. Expertise lies in implementing and evaluating training curricula to ensure high engagement and measurable outcomes. Highly valued for reliability, flexibility, and effective communication skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Program Trainer
Southwest Key Programs
02.2020 - Current
- Took part in trainings to improve growth and professional development of staff
- Used multiple delivery methods, such as instructor-led and virtual training to ensure staff were following all required training
- Produced tracking system which allowed program best practices in tracking employee data
- Collaborated with departments to ensure that all employees were compliant with state and federal trainings requirements
- Provided comprehensive training to over 100 staff members, improving the teams handling capabilities
- Certified staff for Crisis Prevention Intervention and American Red Cross Certification
- Coached leadership using DDI Principles of: Esteem, Empathy, Involvement, Share and Support
- Developed training materials per the course design and in in line with standards and guidelines
- Set up training programs on LMS; managed and tracked learners progress
- Developed comprehensive training programs for diverse audiences, leading to increased employee proficiency and productivity.
- Delivered engaging presentations utilizing various multimedia tools to facilitate learning and retention of complex concepts.
- Collaborated with cross-functional teams to design tailored training solutions that addressed specific organizational needs.
- Streamlined onboarding process for new hires, reducing time-to-productivity through targeted training sessions.
- Conducted regular follow-up with trainees to assess knowledge retention, providing additional support as needed to ensure long-term success.
Teacher
Hidalgo County Headstart
02.2019 - 01.2020
- Built a positive learning environment for 3–5-year-old children to help strengthen growth and interaction with peers in the classroom
- Developed and implemented strategies to improve student learning outcomes
- Created content for a wide range of topics including the importance of personal hygiene, physical environment, health, and safety; to help their intellectual growth
- Fostered open communication with parents and teachers to ensure continued success
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Fostered positive learning environment that encouraged student curiosity and critical thinking.
- Organized and led educational field trips that complemented classroom learning, broadening students' real-world understanding.
Teacher
IDEA Public Schools
08.2012 - 12.2018
- Content level coach: mentored and assisted teachers to develop and support growth for success in all children
- Created high-impact lessons for student delivery to increase student engagement; executed lessons every 90 minutes, servicing over 100 students daily
- Created course outlines and learning goals for classroom instruction
- Ranked 3rd in District: achieving 87% students passing state testing
- Maintained document to enhance performance-using and provide feedback and improve learning goals
- Participated in professional development, attending conferences, workshops, to stay up to date
- Maintained open and productive communication with teaching staff, administration, students and parents.
- Dealt with inappropriate behavior quickly and effectively to maintain calm learning environment.
- Served on school committees focused on curriculum development, contributing valuable input based on professional expertise.
- Enhanced the educational experience by designing and implementing engaging classroom activities for diverse learners.
- Mentored new teachers to help them succeed in their roles, providing guidance on effective teaching practices and classroom management techniques.
- Developed strong relationships with parents, working together to support students'' academic growth and personal development.
- Promoted culture of inclusion, respect and collaboration in classroom.
Service Manager
Direct Buy
03.2010 - 12.2012
- Hired, trained, and mentored new employees by providing them with the tools needed to help clients with questions about product
- Developed Spanish presentation and introduced for potential client’s membership services
- Oversaw performance evaluations and necessary disciplinary actions
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored service staff performance and provided feedback for improvement.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Bilingual Technical Care Specialist
T-Mobile
06.2004 - 01.2010
- Reduced Call volume for Spanish Technical Support, answered questions about electronic devices and home routers; resolved tracked and escalated trouble tickets accordingly
- Served as a subject matter expert within the team, providing guidance on complex technical issues when required.
- Reduced response time by creating standardized templates for common customer inquiries, allowing for faster resolution times.
- Boosted first call resolutions by utilizing remote desktop tools to assess and troubleshoot user issues directly in realtime.
- Enhanced customer satisfaction by providing efficient technical support and troubleshooting solutions.
- Managed a high volume of inbound client inquiries while maintaining excellent customer service standards and response times.
- Researched and identified solutions to technical problems.
- Gained customer loyalty by effectively resolving service issues during the call
- Regularly studied T-Mobile network, device feature, services issues, and system and tools
Education
Master of Science - Educational Psychology
Northcentral University
San Diego, CABachelor of Science - interdisciplinary Studies-Early Childhood
Texas A&M University
Kingsville, tx01.2017
Associate in art of teaching -
South Texas College
McAllen, TX01.2008
Skills
- Ability to share knowledge among team members
- Collaborate with subject matter experts
- Research and analyze of educational trend
- Professionalism
- Training facilitation
- New hire training
- Adaptive learning
- E-learning development
- Train-the-trainer
- Learning management systems: Litmos, Relias
- Lesson planning
- Public speaking
- First aid
- Group and individual instruction
- Virtual training
Certification
- DDI Facilitator Certification, 09/23
- QPR Certified Instruction - Suicide Prevention, 08/26
- CPI Violent Crisis Prevention Intervention Instructor, 12/24
- American Red Cross - Adult & Pediatric First Aid/CPR Instructor, 10/25
- Texas Food Handler, 04/19
Timeline
Program Trainer
Southwest Key Programs
02.2020 - Current
Teacher
Hidalgo County Headstart
02.2019 - 01.2020
Teacher
IDEA Public Schools
08.2012 - 12.2018
Service Manager
Direct Buy
03.2010 - 12.2012
Bilingual Technical Care Specialist
T-Mobile
06.2004 - 01.2010
Bachelor of Science - interdisciplinary Studies-Early Childhood
Texas A&M University
Associate in art of teaching -
South Texas College
Master of Science - Educational Psychology
Northcentral University
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