Laura L. Spikes
Summary
Thrive in team-oriented environments and have a strong commitment to supporting my colleagues, Capable of managing not only personal workload but also able to provide high-level support to fellow team members. Excel at adapting to various roles and responsibilities, consistently seeking out opportunities to contribute beyond immediate tasks. Experience in training new hires and coworkers on multiple processes has enhanced leadership skills. Actively involved with the Talent Enhancement Committee, Wellbeing Network, and Innovation Ambassador Program highlighting dedication to fostering a positive workplace culture. Take pride in managing CBGO Morale Committee, with a focus on initiatives that enhance employee engagement and satisfaction. Involved in community service as demonstrated through continuous participation in EY Connect Day and various volunteer projects. Recipient of multiple EY Recognition Awards, a reflection of commitment to excellence and contributions to team success.
Overview
31
31
years of professional experience
Work History
Administrative Intermediate (Background Investigations)
EY
04.2022 - Current
- Processing in Success Factors/I-Verify of external background investigation reports for a high volume of Experienced candidates
- Processing in Success Factors/Sterling of external background investigation reports for a high volume of Campus candidates
- Processing Adverse Action requirements in conjunction with GCO
- Dispute processing for CPA compliance issues (expired and/or work location violations)
- Dispute processing for Independence compliance issues
- Dispute processing for ABF compliance issues
- Processing drug test schedules/results
- Preparation of weekly vendor reports that provide permission for verification of current employments
Administrative Intermediate (PERM)
EY
06.2021 - 04.2022
- Processing and maintenance of PERM recruitment cases, specifically:
- Set up of newly assigned SuccessFactors cases which includes creation of Outlook folders, case folders and candidate folders
- For new candidates, determination of worker status and qualifications to complete pre-screening questionnaires
- For existing candidates, uploading HireVue questionnaire responses to case recruiting spreadsheets and review of experience requirements to determine qualifications to forward for further Recruiter review
- Preparation and emailing reminder/information request correspondence to candidates when required
- Overall maintenance of the Weekly case tracking spreadsheet, all case Recruiting spreadsheets, case folders and candidate folders
- Submission of Final/Preliminary Reports with folder documentation to EY Law department for case closure
- Provide back up for PERM team members when necessary
- Completion of various required learning and training modules
Executive Administration/Customer Service
Quality Personnel Service
08.2019 - 06.2021
- Palladium Apartment Complex – Property Assistant
- Imagine International Academy – Classroom and After School Staff Support
- All Safe Pest & Termite – Customer Service Representative
Event Specialist
Advantage Solutions
03.2019 - 01.2020
- Set up of promotions and demonstrations in retail establishments to highlight various products for specific events
Title Indexer
Burleson County Abstract and Title
08.2013 - 02.2019
- Extraction of specific data from deeds, oil leases, Wills and various other legal documents
- Inputting required information into Laserfiche templates
Paralegal (Family Law and Social Security Disability)
Amick, Stevens & Gadness
01.2012 - 08.2013
- Preparation/filing of court documents and correspondence
- Service of subpoenas
- Organization of discovery documents
- Research/organization of medical records and history for Social Security clientele and submitting same to the Social Security Administration for use in disability hearings
- Obtaining intake information from potential clients
- Setting mediations, depositions, and scheduling appointments for multiple attorneys
- File maintenance, tracking billable hours
Paralegal (Family Law)
Luce Nordhaus & Walpole PLLC
09.2010 - 08.2011
- Preparation/filing of court documents
- Preparation of trial binders, mediation documents, subpoenas and correspondence
- Organization of discovery documents
- Calendaring
- Court docket setting
- Preparation of mediation documents/binders
- Scheduling mediations
- File maintenance
- Tracking billable hours and entering into Timeslips
Client Services/Administrative Manager (Previously Investigator Manager/Investigator)
Windsor Equity Group
10.2007 - 08.2010
- Handled relations with several large financial institutions, clientele management of two lien portfolios, including determination of vehicle values and transport of vehicles to auction, tracking vehicle auction sales and reporting same to investment groups
- Communication flow between clients and internal caseworkers, preparation of multiple tracking reports for clients, review and approval of billing/invoicing to clients and assisting accounting with resolution of AR issues
Owner/Sales/Operations Manager
Employment Research Services of Dallas – Background Investigations
08.1993 - 11.2007
- Licensed Private Investigator in the State of Texas specializing in employment screening services
- Development of major customer accounts (clients included Dave & Buster’s, Bennigan’s, Steak and Ale and Taco Bueno)
- Maintenance of vendor relations
- Contact with potential new clients and direct on-site sales to same
- Management of general operational and financial duties (company invoicing and administrative tasks including assembly of applicant files, compilation of all criminal search requests, obtaining credit and motor vehicle reports, and preparation of all final client reports)
- Direct contact with upper management/executives for purposes of obtaining employment verification and performance information for prospective employees of clients
- Involved in interviewing, hiring, training and development of staff
Education
Bachelor of Arts - Criminal Justice/Criminology
University of Florida
High School Diploma -
The Hockaday School of Dallas
Skills
- SuccessFactors
- HireVue
- Mercury
- ServiceNow
- I-Verify
- Taleo
- Adobe
- Microsoft Word
- Microsoft Excel
- WordPerfect
- Visio
- ProDoc
- Amicus
- Timeslips
- Laserfiche
Charitynonprofitcommunityservice
- Allen Sports Association, 02/01/06, 08/01/08, Football Team Mom – organized various team spirit events
- EY Connect Day, 2021/2022, Reader - Virtual Reading Program for Elementary School Children, Coach – Network for Teaching Entrepreneurship (NFTA), Career Day – Day Elementary School
Technology Experience
- SuccessFactors
- HireVue
- Mercury
- ServiceNow
- I-Verify
- Taleo
- Adobe
- Microsoft Word
- Microsoft Excel
- WordPerfect
- Visio
- ProDoc
- Amicus
- Timeslips
- Laserfiche
Timeline
Administrative Intermediate (Background Investigations)
EY
04.2022 - Current
Administrative Intermediate (PERM)
EY
06.2021 - 04.2022
Executive Administration/Customer Service
Quality Personnel Service
08.2019 - 06.2021
Event Specialist
Advantage Solutions
03.2019 - 01.2020
Title Indexer
Burleson County Abstract and Title
08.2013 - 02.2019
Paralegal (Family Law and Social Security Disability)
Amick, Stevens & Gadness
01.2012 - 08.2013
Paralegal (Family Law)
Luce Nordhaus & Walpole PLLC
09.2010 - 08.2011
Client Services/Administrative Manager (Previously Investigator Manager/Investigator)
Windsor Equity Group
10.2007 - 08.2010
Owner/Sales/Operations Manager
Employment Research Services of Dallas – Background Investigations
08.1993 - 11.2007
Bachelor of Arts - Criminal Justice/Criminology
University of Florida
High School Diploma -
The Hockaday School of Dallas
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